Call Center Philippine

Tech Support eRep - Call Center

2007-08-11T21:11:00.000-07:00

Jobs Description:

TECHNICAL SUPPORT REPRESENTATIVE (inbound US Acct - Ortigas based)
(National Capital Reg - Ortigas Center,Pasig City)

Responsibilities:

In this position, you must provide quality voice support and respond to clients’ issues and concerns of technical issue in a dynamic and fast-paced environment, must be a team player, must exercise good communications and professional customer service skills.
You must be good in giving out troubleshooting instructions, must be familiar with major hardware and software issues and its solutions and must have technical experience or academic background.

Requirements:

Above average English communication skills
Willing to work in shifting schedules
At least 2nd year college
18 years old and above
Confident and conversant
Good grasp of computer terms and issues (harware/software), internet and MSOffice
Required language(s): English.

Company Information:

The new Sitel is a global Business Process Outsourcing (BPO) leader. Formed by the merger of ClientLogic and SITEL in January 2007, Sitel meets clients’ customer care and transaction processing needs through 65,000 associates in 28 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 145+ facilities throughout North America, South America, EMEA and Asia Pacific.

Sitel’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com

Contact Information:

Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-0000
Fax: 634-5414

Related Post:

Call Center Tech Support eRep

2007-07-21T21:08:00.000-07:00

Jobs Description:

Technical Support Representative Level 1 (URGENT NEED)
(National Capital Reg - Commonwealth,Libis,Ortigas,Mandaluyong,Makati and Alabang)
Vital Call Center Link

Requirements:

We accept undergrads, fresh graduates and with technical support experience.
Good communication skills (written and oral)
Applicants must be willing to work in Commonwealth, Libis, Ortigas, Mandaluyong, Makati and Alabang
Requirement: Basic knowledge in networking and troubleshooting.
Must be willing to work in Shifting Schedules
Full-Time positions available.

Company Information:

Vital Call Center Link (VCC Link) was established in January 2004, and was incorporated to primarily offer call center solutions to offshore companies to address call center needs: systems and procedure development and set up, supply of quality manpower, provide sales and customer service training. With the increasing demand for qualified call center personnel, This contact center company focuses on training and recruitment to provide clients with a consistent supply of quality manpower as well as efficient sales and customer service training.

American Culture, management and approaching sales and customer service interlock with Filipino best practice telemarketing, sales and customer service. Training solutions customized for project requirement in entry level positions, supervisory management.

Contact Information:

Vital Call Center Link
1508 Cityland 10 Tower II H.V. Dela Costa St.
Salcedo village Makati City.
jobs@vcc-link.com

Related Jobs:

Call Center Technical Support - Pasig

2007-07-14T08:54:00.000-07:00

Jobs Description:

Call Center Technical Support / HelpDesk Agent - DAY SHIFT
(National Capital Reg - Pasig)
Orchid Cybertech Services Inc.

Responsibilities:

Resolve our customers' technical queries and concerns by providing real time support accurately for Internet customers in Australia through phone and email.
ADSL, Dial-Up and network administration experience is an advantage.
Experience with any of the following platforms, Windows and Linux Operating System Ensure schedule adherence.

Requirements:

CALL CENTER EXPERIENCE IS A MUST
Candidate must possess at least a Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
Knowledge in TCP/IP, OSI Layers, Firewall, VPN, SMTP, POP3
Must be knowledgeable in operating network equipment such as adsl and dial-up modems, routers, firewalls, proxy servers
Required language(s): English Applicants must be willing to work in Pasig.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably 1-4 yrs experienced employees specializing in Customer Service or equivalent.
Full-Time positions available.
Can start immediately

Company Information:

Orchid Cybertech Services Inc., is a growing company in the internet and telecommunications industry. This call center company are seeking experienced and motivated personel to work with a major Australian client on various systems and projects. This is a “hands-on” role.

Contact Information:

Orchid Cybertech Services Inc.
21F Robinsons Equitable Tower,
Ortigas, Pasig (beside Robinsons Galleria).
kr_reyes@tpg.com.au

Note:

Please bring a copy of your resume.

Related Jobs:

Call Center IT Support - Quezon City

2007-07-02T08:40:00.000-07:00

Jobs Description:

IT Support - Graveyard Shift
International Training & Innovation (iTi) Consulting, Inc.
National Capital Reg - Eastwood, Quezon City

Responsibilities:

Assist Philippine and US Trainers with technical-related difficulties.
Provide support to European colleagues.
Solve simple network problems.
Act as a mediator between the company and its clients.
Help the sales team in managing billing issues.

Requirements:

Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Business Studies/Administration/Management or equivalent.
Required skills: Windows NT/95/XP applications.
Required language: English.
Experience in working in a call center an advantage.
Applicants must be willing to work in Eastwood, Quezon City.
Applicants should be Filipino citizens or hold relevant residence status.
Willing to work on a graveyard shift.
Required language(s): English.

Company Information:

iTi Consulting is a Swiss international company that specializes in English distance learning. It was founded with a vision to provide superior English training using the latest in communications technology and the finest individuals in the training industry. Recognizing the presence of a highly educated English-speaking workforce in the Philippines, This Call Center Company was established here and began its operations in 2004. iTi Consulting in Eastwood is the headquarters for training and IT operations, managing worldwide operations such as those in the US and Canada. Call Center Company plans to open a branch within the Philippines before the year ends and will be opening its second site in Alabang in May, 2007.

iTi Consulting’s success lies in its people. Its workforce consists of top-notch individuals who are dedicated to ensuring that our learners receive the finest service possible. With skill and productivity as our main recruitment criteria, we make certain that only the exceptional are hired.

Contact Information:

iTi Consulting Inc. (Libis).
10th Floor IBM Plaza,
Eastwood City, Libis,
Quezon City, 1110
Philippines

iTi Consulting Inc. (Alabang).
U101, Bldg.B Northgate Cyberzone,
Filinvest Corporate City,
Alabang Muntinlupa City, 1781
Philippines

jobs@iti-consulting.com
www.iti-consulting.com

Related Jobs:

Tech Support Representative-National Capital Reg - Makati City

2007-07-02T00:28:00.001-07:00

Job Position/Title:

Technical Support Representative
S-CUBE, INC. (Search & Selection Services, Inc.)
National Capital Reg - Makati City

Requirements:

Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field. Candidates who did not finish 2 years in college will not be entertained
Good communication skill is a must
Applicants must be willing to work in Makati City.
Basic knowledge in networking and troubleshooting.
Fresh graduates/Entry level applicants are encouraged to apply.
Required language(s): English

Contact Information:

Mr. Roger Anthony Ines
5F YL Finance Building 115
Rufino St. corner Salcedo St.
Legazpi Village Makati
Contact Number: 8137175

TECH SUPPORT REPRESENTATIVE-Ortigas Center, Pasig City

2007-07-02T00:19:00.001-07:00

Job Position/Title:

TECHNICAL SUPPORT REPRESENTATIVE Major US PC & Laptop Acct (Hardware & Software)
Sitel Philippines (former ClientLogic)
Ortigas Center, Pasig City

Job Responsibilities:

In this position, you must provide quality voice support and respond to clients’ issues and concerns of technical issue in a dynamic and fast-paced environment, must be a team player, must exercise good communications and professional customer service skills.
You must be good in giving out troubleshooting instructions, must be familiar with major hardware and software issues and its solutions and must have technical experience or academic background.

Requirements:

Above average English communication skills
Willing to work in shifting schedules
At least 2nd year college
18 years old and above
Confident and conversant, good in giving detailed instructions
Good background in PC hardware & software troubleshooting

Company Information:

The new Sitel is a global Business Process Outsourcing (BPO) leader. Formed by the merger of ClientLogic and SITEL in January 2007, Sitel meets clients’ customer care and transaction processing needs through 65,000 associates in 28 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 145+ facilities throughout North America, South America, EMEA and Asia Pacific.
Sitel’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.

Contact Information:

SiTEL
2nd Floor, The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road
Ortigas Center, Pasig City 1600
860-0000

Call Center Efficiency

2007-06-27T08:15:00.000-07:00

Predictive Dialing; traditional calling vs. the hosted calling world to the test

Predictive Dialing is a call center tool used to generate higher margin talk time for teleworkers. The predictive dialer works by using a variety of algorithms to predict both the availability of agents and called party answers, adjusting the calling process to the number of agents it anticipates (or predicts) will be available. This article as prepared to educate the differences and positives and negatives.

Traditional predictive dialers use auto dialing with voice messaging, with teleworkers who are prepared to handle calls initiated by the dialer. Answering machines, busy signals, and no answer calls are processed in a manner similar to that of a new-age hosed predictive dialing system. However, when a 'live' answer is detected, the dialer plays an introductory recorded message, giving the call recipient the option to talk with an agent to complete the transaction. This message is a consistent greeting that identifies the caller, the nature of the call, and the option to speak with an agent. This process requires a more sophisticated predictive algorithm to ensure that a phone agent is available when the call recipient asks to speak with an agent. Analyzing the pros and cons of the traditional predictive method and then further delving into the hosted variety of predictive dialing you can see which method is right for you.

Pros of Traditional Predictive Dialing:

Call lists are pre-qualified without the introductory need for an agent
Fewer agents are required to handle far more calls
Agents are only speaking with interested callers
Call list processing is far less expensive

Cons of Traditional method:

Overall list performance may be less due to call recipient resistance to recorded messages
Certain U.S. states do not allow recorded messaging (unless prior business relationship has been established). This may limit the use of this technique to only certain types of business or consumer campaigns in certain geographical areas.

Hosted predictive dialers (aka Virtual Predictive Dialers, Web-Enabled Predictive Dialers, VoIP Predictive Dialers) use the Software as a Service (SaaS) model to provide organizations and individuals with a predictive dialer capability. Typically, the only requirement for a firm to use a hosted predictive dialer system is a computer with an Internet connection and a telephone line for each agent.

Pros:

No required investments in computer or telephone hardware
No required investments in software or licenses
Administration and support are handled by the service provider
Links into the system are remote, enabling agents and supervisors to connect from any location

Cons:

Service is dependent on an Internet connection; when the Internet goes down, so does the service.
Jennifer Hannah Gross is Vice President for Marketing and works at Freedom Telework Inc., a virtual call center company that offers
hosted call center solutions and services such as progressive dialing, inbound call center, chat, predictive dialing, and many more.

By: Jennifer Hanna Gross

Article Directory: http://www.articledashboard.com

By Jennifer Gross
Freedom TeleWork
www.freedomtelework.com

TECH SUPPORT ENGINEERS-Quezon City

2007-06-26T06:22:00.000-07:00

Job Position/Title:

TECHNICAL SUPPORT ENGINEERS
Link2Support Inc., Quezon City

Requirements:

Candidate must possess at least a background in IT or any computer-technology related course or IT support training
Applicants must be willing to work in Libis, Quezon City
50 Full-Time positions available
Excellent oral communication skills
Strong customer service orientation
Willing to work on flexible hours

Company Information:

Link2Support Inc. (L2S), part of Synnex Corporation (NYSE: SNX), is a world-class technical solutions provider and contact center that delivers voice, email, tech chat support and other high-value technical services to clients across the globe. With its strategic direction geared towards servicing technology, both in terms of support and new project initiatives, L2S has gained the domain knowledge and expertise in the industry that has earned the trust and confidence of its customers. L2S has a total of 2000++ employees in three government accredited IT Parks around the Philippines (Manila, Cagayan de Oro, and Davao City). Cutting across different US, Europe and Asian time zones, Link2Support is operational 24 hours a day, 7 days a week.

Do you thrive in a fast-paced, challenging work environment that offers best-in-class professional training programs, broad opportunities for financial reward and professional growth?

Join an industry leader that allows you to achieve your full potential while you learn and earn! Join our NEW ACCOUNT that is a world leader in providing high-technology network devices and peripherals.

Contact Information:

5th Floor TechnoPlaza One Bldg. Eastwood City Libis, Quezon City
Contact Numbers: 423-8714, 423-8715 & 423-8953
recruitment_net@link2support.com
WWW.LINK2SUPPORT.COM

TechSupport Representative- Cebu

2007-06-26T06:17:00.000-07:00

Job Position/Title:

Technical Support Representative
ExcelAsia Training & Development, Inc. - CEBU

Requirements:

Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field.
Required skill(s): Excellent Communication Skills, Customer Service Oriented.
Preferred skill(s): Confidence, Leadership Qualities.
Required language(s): English.
Applicants must be willing to work in Lahug, Mandaue, Banawa.
Applicants should be Filipino citizens or hold relevant residence status.
Fresh graduates/Entry level applicants are encouraged to apply.
50 Full-Time positions available.

Company Information:

WE ARE EXCELASIA, the most progressive people development company in the market today. ExcelAsia is a training and development company focused on developing Filipino Job-Seekers for the human resource demand of the Call Center industry.

ExcelAsia has headquarters in both Manila and Cebu and works with Call Center Clients and Filipino job seekers in both areas. To date, ExcelAsia has trained and re-trained over 6,000 call center applicants in Cebu, Manila and Mindanao and has helped most of them acquire jobs in the Call Center industry, as well as various other industries in the nation.

Contact Information:

Excel Asia
3rd. Flr. Wee Bldg. 424 Gorordo Avenue
Lahug, Cebu City
Tel: 032-2323972/ 032-4158068
Between SSS Bldg. and UP

call center team leaders- Manila

2007-06-26T06:10:00.000-07:00

Job Position/Title:

Team Leaders - Technical Account
Agilys Inc., Manila

Requirements:

Must have completed at least 2years in college or equivalent
1 to 2 years of supervisory experience in a Call Center, preferably Inbound Technical Account
Strong communication skills, both written and oral
Knowledgeable on equipment, tools and website matters
Knowledgeable on IM concepts, software and hardware
Willing to work in Alabang

Company Information:

Will provide leadership and support to Technical Support Associates to assist in achieving and maintaining the productivity targets as required by the accounts.

Contact Information:

J-Ann Perez
Agilys Inc., Alabang, Muntinlupa
Manila
Phone: 8932445 loc. 404
Fax: 8932445 loc. 401

Call Center Tech Support - S-CUBE, INC.

2007-06-25T07:27:00.000-07:00

Job Position/Title:

Technical Call Center Support Representative
Makati City, Natinal Capital Region
S-CUBE, INC. (Search & Selection Services, Inc.)

Job Description/Responsibilities:

Call Center Tech Support - S-CUBE, INC. (Search & Selection Services, Inc.)

Requirements:

Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field. Candidates who did not finish 2 years in college will not be entertained
Good communication skill is a must
Applicants must be willing to work in Makati City.
Requirement: Basic knowledge in networking and troubleshooting.
Applicants should be Filipino citizens or hold relevant residence status.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.

Contact Information:

Mr. Roger Anthony Ines
S-CUBE, INC. (Search & Selection Services, Inc.)
5F YL Finance Building 115 Rufino St. corner Salcedo St.
Legazpi Village Makati
8137175

Call center Technical Support eREP - Cebu

2007-06-25T07:23:00.000-07:00

Job Position/Title:

Call center Technical Support eREP
Central Visayas, Cebu City
PEOPLESUPPORT, INC.

Job Description/Responsibilities:

Call center Technical Support eREP - PEOPLESUPPORT, INC.

Requirements:

Excellent English communication skills
Sales or customer service experience an advantage
Extensive technical knowledge in troubleshooting, hardware and software support
Knowledge in web hosting, broadband connectivity or dial-up preferred
Graduate of Computer Science, MIS, or any IT-related course preferred
Candidate must have finished two years of college education without back subjects
Willing to work on shifts
Fresh graduates are encouraged to apply
Full-time positions available

Company Information:

PEOPLESUPPORT, INC. is one of the largest leading US-based business process outsourcing (BPO) providers in the Philippines. Approximately 7,800 employees are spread out among world-class facilities in Manila, Cebu and Costa Rica, and its headquarters in Los Angeles, California, USA.

PEOPLESUPPORT, INC. provides customer management, transcription and captioning, accounts receivable management and additional BPO services to notable Fortune 1000 clients in a variety of industry.

This Call Center Company are proud to be listed on the Nasdaq Global Market. PeopleSupport is also a travel agency that is accredited by the prestigious international Air Transport Association (IATA).

Contact Information:

MANILA
PeopleSupport Center
Ayala corner Sen. Gil Puyat Avenue
Makati City
Mondays to Saturdays, 9:00 am to 5:00 pm
Manila HR Hotline (02) 755-2600

CEBU
e-Office 1, AsiaTown IT Park
Apas, Cebu City
Mondays to Saturdays, 9:00 am to 5:00 pm
Cebu HR Hotline (032) 234-8247

DAVAO
B-1 Luisa Avenue Square, Jacinto Extension
Davao City

www.peoplesupport.com

Call center Tech Support Eng'r - Sykes

2007-06-25T06:27:00.000-07:00

Job Position/Title:

Call center Technical Support Engineer
Pasig, Philippines
Sykes

Job Description/Responsibilities:

Passion for Technology, Strong desire to learn and up to date with latest technology
Good Communication Skills – Spoken and written (including technical writing)
Strong Problem Solving and Troubleshooting Skills – Thinks logically
Has technical expertise in MS SQL, and Database Engines
Ability to logically analyze and present information in detail
Familiar with POS applications and Inventory Automations
Strong work ethic and can work with minimum supervision
Proven ability to learn and apply knowledge
Knowledge in Programming is a plus
Willing to work in a shifting schedule
Contact Center experience is a plus
Knowledge in the Retail industry
Strong Customer service skills
Preferably MCP/MCSA/MCSE

Requirements:

Candidate must possess at least a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Science & Technology, Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent.
Required skill(s): SQL, Databases, Accounting.
Preferred skill(s): POS, Inventory Automation.
Applicants must be willing to work in Pasig.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably 1-4 yrs experienced employees specializing in IT/Computer - Software or equivalent.
Full-Time positions available.

Company Information:

Sykes provides global customer support solutions for many of the world's leading brand names. We are the best as technical product support experts. In fact, Investor's Business Daily calls us "the Rolls Royce of the technical support business." Through our network of customer support centers and fulfillment facilities, we are the bricks behind the clicks for many of the world's leading dot.com success stories and the partner of choice for long established organizations as they enable their products and services. We have the sources and experience to provide end-to-end eBusiness solutions.

Worldwide, we currently support 31 languages with over 14,000 employees at 70 locations in 16 countries, which include 40 customer support centers, 10 eCommerce/fulfillment centers and 4 localization offices. In Manila, we have been operating since 1997, and have grown from a staff of 16 to over 7200 employees in 7 years. Sykes provides global customer support solutions for many of the world's leading brand names. We are the best as technical product support experts. In fact, Investor's Business Daily calls us "the Rolls Royce of the technical support business."

Through our network of customer support centers and fulfillment facilities, we are the bricks behind the clicks for many of the world's leading dot.com success stories and the partner of choice for long established organizations as they enable their products and services. We have the sources and experience to provide end-to-end eBusiness solutions. Worldwide, we currently support 31 languages with over 14,000 employees at 70 locations in 16 countries, which include 40 customer support centers, 10 eCommerce/fulfillment centers and 4 localization offices. In Manila, we have been operating since 1997, and have grown from a staff of 16 to over 7200 employees in 7 years.

Contact Information:

For inquiries, please call:
(Manila) - 02-8178781
(Cebu) - 032-348-9898

Submit your resumes to:
HRD@sykes.com
HR_CEBU@sykes.com
or visit us in any of our sites

For sales or business development concerns, send your queries to: businessdev@man.ph.sykes.com
Makati City
26/F Robinson's Summit Building Ayala Avenue, Makati City 1226 34/F Burgundy Corporate Tower 252 Sen. Gil Puyat Avenue Makati City 1200

Pasig City
HR RECRUITMENT OFFICE
19/F One San Miguel Avenue Building San Miguel Avenue cor. Shaw Boulevard Pasig City 1600

Quezon City
K-Pointe Building 23 Gilmore Street cor. Aurora Boulevard New Manila, Quezon City 1112

Mandaue City
KRC Commercial Building 1 National Highway, Subangdaku Mandaue City, Cebu 6014

Call Center Technical Support - TEMPS AND STAFFERS INC.

2007-06-20T20:14:00.000-07:00

Job Position/Title:

100 Technical Support Representatives
(National Capital Reg - Ortigas)
TEMPS AND STAFFERS INC.

Job Description/Responsibilities:

Call Center Technical Support Representatives

Requirements:

Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or at least 2 years in college.
Required language(s): English, Filipino
At least 3 months experience working in an international call center
Above average to excellent communication skills both in oral and written.
With strong technical background.
Willing to work on a graveyard schedule.
Full-Time positions available.
Applicants must be willing to work in Ortigas.
Applicants should be Filipino citizens or hold relevant residence status.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.

Company Information:

TEMPS AND STAFFERS INC. provide Philippine-based companies with world-class professionals as well as to open career opportunities that will upgrade the competitiveness of the Filipino workforce. This call center company also aim to continuously complement the services of the SFI Group with innovative business concepts that bring the field of human resource to higher standards. TEMPS AND STAFFERS INC. are one of the country’s leading human resource placement and consultancy firms that offers quality services uniquely designed by Filipinos.

Contact Information:

Ms. Aura Joana O. Maniago
TEMPS AND STAFFERS INC.
2/F Servicio Filipino Bldg.,
105 West Avenue, Quezon City
aura@tempsandstaffers.com
Tel:3711321 local 141

Call Center Agent - Philippines

2007-06-19T20:07:00.000-07:00

Job Position/Title:

Call Center Agent inbound/outbound
ORTIGAS PASIG CITY
JobsDB Philippines Inc.

Requirements:

College graduate / Junior undergraduates
Computer literate, knowledgeable in MS Office applications.
Fluent in english, and very good comprehension skills, is able to express thoughts clearly and accurately;
Good listener
A self starter, dedicated and committed to work.
Experience in selling is an advantage
Willing to work on night shift schedule

Contact Information:

lorna.g@jobsdbprestige.com
JobsDB Philippines Inc.
9th Flr. Taipan Place Bldg., Emerald Avenue Ortigas Center Pasig City

Call center Representatives - PC HUB

2007-06-19T20:04:00.000-07:00

Job Position/Title:

Call center Customer Support Representatives
New Manila, Q.C.
PC HUB

Requirements:

Graduate of any computer related courses (atleast 2 year course)
Very knowledgeable in computer parts and peripherals
Willing to extent in working hours
With good working attitude and personality
With good communication skills
Willing to work on weekends
Preferably Quezon City and Manila area

Company Information:

PC HUB is a young and dynamic company that deals in IT Products. It has one of the fastest growths in the industry since its induction. PC HUB foundation has been to provide high quality, cost effective and innovative solutions for various organizations mainly the corporate sector.

PC HUB aims to be ¡§The leading provider of IT Products¡¨ not only here in Metro Manila but also in some provinces. With that in mind, the company carries an extensive line of brand names and is geared towards providing only dependable and robust peripherals. PC HUB¡¦ provision of an efficient after-sales service is coupled with an unparallel pricing.

PC HUB computer products are intended to protect your business. When you purchase at PC HUB you will be making the most out of your investment because we prefer high quality products that are intended to last longer and produce the least problems. In order to maintain the highest level of efficiency and effectiveness of after-sales service for the end-user and corporate sector, PC HUB have allocated resources for a service center. This service center fields the best technicians of various specializations and provides a prompt and efficient delivery, on-site service, and other services that would give our customers the utmost convenience.

PC HUB computer products come with a guarantee of exceptional quality, performance, reliability and cost-effectiveness.

Contact Information:

PC HUB
#54 Pao St., Brgy. St. Peter, Sta. Mesa Hts., Q.C.
#692-694 G/F Aurora Garden Plaza, Aurora Blvd. cor Gilmore Ave. New Manila, Q.C.
Email: hrd_pchub@yahoo.com

Call center Representatives - The Design People, Inc.

2007-06-19T19:33:00.000-07:00

Job Position/Title:

Call center Customer Support Representatives
Ortigas, Pasig
The Design People, Inc.

Job Description/Responsibilities:

Customer Support Representatives must have strong problem solving and communication skills. Candidates must be able to gather information about the customer issues, reference a knowledge base of answers and/or escalate the issue to U.S. Project Managers for new, unknown issues.

Requirements:

Must have at least 1 year experience working as a Technical Support Representative – preferably in supporting customers for Web Hosting, Email and/or Web Design or other Internet-related fields.
Strong interpersonal skills with the ability to work with various levels of users
Analytical, systematic, goal-oriented and keen on details
Excellent English communication skills both oral and written
Ability to effectively prioritize and complete tasks with little or no assistance
At least 1 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Ortigas Center, Pasig City.
Full-Time positions available for day, graveyard and twilight shifts.
If you have no previous customer support experience, please DO NOT APPLY
Average salary range: Php 18-25k
For Senior Customer Support Representatives, salary is based on experience.

Company Information:

Based in Los Angeles, California, The Design People, Inc. is a web consulting and design firm that serves fresh ideas daily. This company create compelling websites that deliver the digital solutions that company clients demand.

The Design People, Inc. are committed to service, collaboration, and communication throughout each step of the web development and design process. This company team specializes in custom website design and hosting, database development, Flash animation, online branding, search engine placement, mini-disc authoring, and Internet marketing.

The Design People, Inc. offer a young, upbeat and energetic environment of team players. In addition, This company also offer flexible hours, casual attire and attractive compensation packages.

Founded in 1999, The Design People, Inc. is a U.S.-based web design firm with a Manila production office located in Ortigas, Pasig. The Design People, Inc. offer competitive pay packages and medical insurance. The Design People, Inc. are currently opening up our call center to support company's web designers, developers and project managers. The Design People, Inc. are seeking to build a team of Customer Support Representatives who are responsible for receiving technical support cases generated by instant messaging, chat, marketing websites and client websites.

Contact Information:

The Design People, Inc.
coy.mariano@thedesignpeople.com
http://thedesignpeople.com/manila/
philjobs@thedesignpeople.com

Note:

Interested applicants must email all of the following: resume with references, salary requirements, cover letter. No phone calls please.

Call Center Tech Support - Link2Support Inc.

2007-06-18T19:37:00.000-07:00

Job Position/Title:

TECHNICAL SUPPORT ENGINEERS
(National Capital Reg - Libis,Quezon City)
Link2Support Inc.

Job Description/Responsibilities:

Call Center Tech Support

Requirements:

Candidate must possess at least a background in Information Technology or any computer-technology related course or Information Technology support training
Applicants must be willing to work in Libis, Quezon City
50 Full-Time positions available
Excellent oral communication skills
Strong customer service orientation
Willing to work on flexible hours

Company Information:

Link2Support Inc. (L2S), part of Synnex Corporation (NYSE: SNX), is a world-class technical solutions provider and call center that delivers voice, email, tech chat support and other high-value technical services to clients across the globe. With its strategic direction geared towards servicing technology, both in terms of support and new project initiatives, L2S has gained the domain knowledge and expertise in the industry that has earned the trust and confidence of its customers. This call center company has a total of 2000++ employees in three government accredited IT Parks around the Philippines (Manila, Cagayan de Oro, and Davao City). Cutting across different US, Europe and Asian time zones, Link2Support is operational 24 hours a day, 7 days a week.

Do you thrive in a fast-paced, challenging work environment that offers best-in-class professional training programs, broad opportunities for financial reward and professional growth?

Join call center industry leader that allows you to achieve your full potential while you learn and earn! Join our NEW CALL CENTER ACCOUNT that is a world leader in providing high-technology network devices and peripherals.

Contact Information:

5th Floor TechnoPlaza One Bldg.
Eastwood City Libis, Quezon City
423-8714
423-8715
423-8953
recruitment_net@link2support.com
WWW.LINK2SUPPORT.COM

Related jobs to this post:

Call Center Helpdesk - Global Delivery Center

2007-06-18T19:27:00.000-07:00

Job Position/Title:

Call Center Technical Support Helpdesk
Makati City
Global Delivery Center

Job Description/Responsibilities:

Call Center Helpdesk

Requirements:

Candidates should be familiar in using and troubleshooting Office Applications and Operating Systems
Must be knowledgeable in basic computer networking
Candidates should have good problem solving skills
Applicants should be familiar in Desktop and Laptop troubleshooting
Must demonstrate effective oral and written communication skills
Candidates should be security conscious
Applicants must be willing to work in shifting schedule
Must have the ability to interact with management, technical staff and users
Must have the ability to prioritize tasks
Must be able to work independently with little supervision
Applicants must display initiative in resolving technical issues
Applicants must be willing to work in Makati City
Applicants should be Filipino citizens or hold relevant residence status
Fresh graduates/Entry level applicants are encouraged to apply

Company Information:

Headstrong is a global consultancy with over 1,200 consultants delivering expertise across business processes, strategic consulting and technology through its global delivery and sourcing model. With Global Delivery Centers (GDC) in two of the leading call center outsourcing destinations -- India and the Philippines - and a resource pool of qualified advisors, Headstrong delivers a full range of integration services, including strategic assessment, design and implementation, and application development and maintenance both onshore and offshore.

Contact Information:

Global Delivery Center
15/f, Export Bank Plaza
Sen. Gil Puyat
cor. Chino Roces Avenue
Makati City, 1200
Philippines
Tel. +632-886-1888
Fax +632-886-1899
http://www.headstrong.com/

Related jobs to this post:

Call Center Tech Support eRep

2007-06-18T18:57:00.000-07:00

Job Position/Title:

Call Center Technical Support Representative
Libis, Quezon City
Dell International Services Philippines, Inc.

Job Description/Responsibilities:

Call Center Tech Support eRep

Provide first-level technical support on basic operational or maintenance of a personal computers and /or peripherals using documented procedures and available tools.
Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls.
Escalate problems when unable to make proper determination.
Remain knowledgeable of Dell's product line and service offerings, current industry products and technologies.
Log customer contacts.
Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Complete required product training modules on time to remain competent of current technology offerings.
Identify and provide input on unique or recurring customer problems.

Requirements:

Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field.
Required skill(s): Excellent communication skills, Telephone etiquettes.
Required language(s): English.
At least 1 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Eastwood City.
Preferably with call center experience.
Willing to work in shifting/rotating schedule
Applicants should be Filipino citizens or hold relevant residence status.
Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Hardware or equivalent.
Full-Time positions available.
Knowledge and Skills
Mainstream DOS and Windows Applications
Basic PC Hardware for desktop and portable systems
Microsoft Operating Systems
Peripheral Subsystems including the following: Multimedia, Scanners, Printers/Laser Printers, TBU, etc.
Thorough knowledge of the technical reference tools (e.g. DSN, Training&Development, Customer Support Website, Forums, Approved WWW tools)
Understanding of support policies and procedural guidelines
Organizational skills.
Interpersonal skills.
Excellent telephone soft skills.
Thorough telephone functional skills
Ability to handle stressful situations.
Ability to deal professionally with irate customers.
A+, MCP, C.NA, DCSE certification preferred.
Minimum 1 + year technical support experience
Prefer AA/AS degree or equivalent technical training
Highly Preferred: DCSE, A+ certifications
Preferred: MCP, C.NA certifications

Company Information:

One focused vision made Dell the world's leading direct computer systems company, with employees in 33 countries around the globe. One bold concept 'direct customer contact' has made Dell one of the most successful companies in its field. Dell is a Fortune 500 company and is ranked as one of the 2005 Most Admired Companies in its industry, in terms of financial soundness, employee talent, social responsibility, quality of management, long-term investment value and innovation.

Contact Information:

Dell International Services Philippines, Inc.
2/F 1800 Eastwood Avenue, Eastwood City Cyberpark
188 E. Rodriguez Jr. Avenue, Bagumbayan, Quezon City
Philippines, 1110

Related jobs to this post:

Tech Support Representative - Sitel

2007-06-17T19:29:00.000-07:00

Job Position/Title:

Tech Support Reps for a Leading Computer Retailer in the US
(National Capital Reg - Ortigas Center,Pasig City)
Sitel

Job Description/Responsibilities:

Tech Support Reps - Sitel

Requirements:

In this position, you must provide quality voice support and respond to clients’ issues and concerns of technical issue in a dynamic and fast-paced environment, must be a team player, must exercise good communications and professional customer service skills.
You must be good in giving out troubleshooting instructions, must be familiar with major hardware and software issues and its solutions and must have technical experience or academic background.
Above average English communication skills
Willing to work in shifting schedules
At least 2nd year college
18 years old and above
Confident and conversant, can give clear & detailed instructions
Good background in PC/laptop troubleshooting (harware and software)

Company Information:

Sitel began operations in Manila in order to provide a cost-effective contact center model for our English language clients around the world. The Philippines has developed into a natural hub for U.S contact center support with the use of English as the second national language, the primary language of business, and the extensive U.S. influence on the culture of the country. Some of the key benefits that attracted Sitel to the Philippines and make it a great market for offshore contact center support include:

Available, highly-motivated and well educated workforce
A well developed country, with a stable political and economic situation
Ease of access for traveling visitors (no travel visa required)
Reliable and highly redundant telephone infrastructure
Reduced operating costs

The Sitel call centers are state-of-the-art design, taking advantage of the most reliable technologies, business continuity redundancies, and space utilization approaches.

This call center company operation in the Philippines leverages company global expertise in state-of-the-art call center technology (including VoIP, site interconnectivity, CRM tools, etc.) and call center company global best-practice approach to Human Resources, training, project implementation, and performance management. Sitel pay a great deal of attention not only to training company Customer Service Professionals (CSPs) in general call center skills and client product knowledge, but also in areas such as accent neutralization and regional cultural knowledge.

Contact Information:

Baguio City
Loakan Road,
Peza Complex, Loakan
Baguio City, Philippines 2600
Tel: +63.74.446.7410

Quezon City
25th Floor, Cyber One Building
#11 Eastwood Avenue
Eastwood City Cyberpark
E Rodriguez Jr Avenue
Bagumbayan, Quezon City
Tel: +63.2.688.2400

Pasig City
22nd Floor,
Wynsum Corporate Plaza
Emerald Avenue,
Ortigas Center
Pasig City, Philippines 1605
Tel: +63.2.860.0000

Note:

THIS IS AN URGENT REQUIREMENT! APPLY NOW AT OUR OFFICE AND START WORKING IN JUST 3 DAYS.

Related jobs to this post:

Telecommunications Engineer - Vision-X Inc.

2007-06-17T08:45:00.000-07:00

Job Position/Title:

Telecoms Engineer
Makati City, Philippines
Vision - X (Philippines), Inc.

Job Description/Responsibilities:

Telecommunications Engineer

Requirements:

Candidate must possess at least a Bachelor's/College Degree in Engineering (Computer/Telecommunication) or equivalent.
Required skill(s): Avaya, Telecoms, Call Center.
Applicants must be willing to work in Makati and Quezon City.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably 1-4 Yrs Experienced Employees specializing in Engineering - Others or equivalent.
Full-Time positions available.

Company Information:

VXI began operating as a provider of outsourced contact services in the ethnic, in-language market segment. While this contact center company continue to be unique in Vision - X (Philippines), Inc. services this contact center company mainstream English speaking service dominates Vision - X (Philippines), Inc. total project portfolio today.

At VXI, they continually work to grow the scale and scope of their business. Since Vision - X (Philippines), Inc. founding, this contact center company have fielded millions of customer interactions in many languages of projects for both large multi-nationals and small local clients.
Vision - X (Philippines), Inc. commitment and responsiveness to company clients and their customers set VXI apart. VXI’s world class contact centers are staffed with quality personels using superior processes, supported by leading-edge technology and are developed to competitive pricing.

Contact Information:

Vision - X (Philippines), Inc.
15F RCBC Plaza Building Tower 2, Ayala Corner Gil Puyat Ave.,
Makati City, Philippines 1203
PH Trunk: (632) 8892200
Fax: (632) 8892322
http://www.vxiusa.com

Call Center Team Leaders - Agilys Inc.

2007-06-16T08:34:00.000-07:00

Job Position/Title:

Team Leaders - Technical Account
Alabang, Muntinlupa
Manila
Agilys Inc.

Job Description:

Call Center Team Leaders - Agilys Inc.

Requirements:

Must jave completed at least 2years in college or equivalent
1 to 2 years of supervisory experience in a Call Center, preferably Inbound Technical Account
Strong communication skills, both written and oral
Knowledgeable on equipment, tools and website matters
Knowledgeable on IM concepts, software and hardware
Willing to work in Alabang

Company Information:

Agilys, Inc. provides comprehensive and innovative solutions to BPOs and Call Center staffing. We have the best tools to recruit, assess, train and retain high quality call center specialists. Composed of specialists from the same fields and backed up by 12 years of solid experience by its affiliates, Agilys aims to deliver high quality service through focused and comprehensive processes tailor-fit to BPO and Call Center requirements.

Agilys Inc. is a legitimate and professional outsourcing organization providing comprehensive and innovative solutions to BPOs and Call Center staffing. Agilys Inc. handled the recruitment and staffing requirements of these call centers and BPOs and ensured a pool of ready and qualified call center specialists. Over the years, the Company has elevated the recruitment standard for non-executive positions to a new dimension, putting premium on the quality and competitiveness of its pool of candidates. Moreover, Agilys Inc. continues to fulfill its social obligation by providing job opportunities and career advancement to numerous individuals.

Contact Information:

J-Ann Perez
Agilys, Inc.
4/F JAKA II Bldg., 150 Legaspi St.,
Legaspi Village Makati CIty 1209
Phone: 8932445 loc. 404
Fax: 8932445 loc. 401
Email: jann@agilys.com.ph
Website: http://www.alexander.com.ph

Note:

Will provide leadership and support to Technical Support Associates to assist in achieving and maitaining the productivity targets as required by the accounts.

Call center company invest in Punjab

2007-06-14T20:23:00.000-07:00

Call center company Tata Teleservices Ltd will be investing around Rs 100 crore in Punjab in this financial year. The Call center company investment would mostly be for raising coverage capacity by maximizing the number of base transceiver stations (BTS), backbone network for data communications, true-value shops and hubs.

The Call center service provider company has set a target of doubling its subscriber base this year. Recently it has subscriber base of 750,000 including those in Punjab and Chandigarh (fixed and mobile telephones taken together). On the Call center company expansion plans, Chief Operating Officer said: “In order to strengthen our presence and to have a better penetration in Punjab, we will put up more towers as well as share towers. At present, we are sharing about 50 per cent of the towers with other players. We have plans to increase this percentage to 75 per cent in this financial year.” He added that putting up new communication towers was a costly proposition, and that’s why the Call center company intended to share towers with other company wherever possible.

He further said the Call center company had plans to cover the entire Punjab. Recently, there are about 500 communication towers in Punjab which cover 6000 villages and 270 towns. Apart from that, Call center company has plans to increase true-value shops and hubs. He said that unlike GSM industries, CDMA industries will not have to overhaul their whole settings. “Moreover, it is not about big number of BTS but about how much population does a BTS cover. It is here that the CDMA technology scores over the GSM since the BTS for CDMA have huge density”.

Today, the call center company announced the launch of “Freedom call Voucher” offering free and unlimited outgoing calls to any local Tata phone, both mobile and fixed. The Call center company voucher is available for Rs 325 for 30 days and gives Rs 150 bonus talk-time for other calls. Call center company also offers attractive call rates, local mobiles at Rs 0.49 per minute and local fixed line at Rs 0.99 per minute. Tata Teleservices Ltd and Tata Teleservices(Maharashtra) Ltd together serve over 17.1 million call center customers covering over 3,400 towns. The Call center company is targeting to achieve 100 million subscribers by 2011 by offering world class technology and user friendly call center services in 20 circles.

Tech Support eRep - S-CUBE, INC.

2007-06-13T20:10:00.000-07:00

Job Position/Title:

Technical Call Center Support Representative-HIGH PRIORITY WITH GOOD COMPENSATION PACKAGE
(National Capital Reg - Makati City)
S-CUBE, INC. (Search & Selection Services, Inc.)

Job Description:

Tech Support eRep - S-CUBE, INC.

Requirements:

Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field. Candidates who did not finish 2 years in college will not be entertained
Good communication skill is a must
Applicants must be willing to work in Makati City.
Requirement: Basic knowledge in networking and troubleshooting.
Applicants should be Filipino citizens or hold relevant residence status.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.
Php 13,000 basic pay and allowances will be given to qualified candidates.
(plus gym package and discounts at spa every month)
Required language(s): English.

Contact Information:

S-CUBE, INC.
Mr. Roger Anthony Ines
5F YL Finance Building 115 Rufino St. corner Salcedo St.
Legazpi Village Makati
Tel: 8137175

Call center technical support related jobs:

Tech Support eRep - Sitel (ClientLogic)

2007-06-13T20:04:00.000-07:00

Job Position/Title:

Technical Support Representative - Major US Computer Account
(National Capital Reg - Ortigas Center,Pasig City)
Sitel (ClientLogic)

Job Description:

Tech Support eRep - Sitel (ClientLogic)

Requirements:

In this position, you must provide quality voice support and respond to clients’ issues and concerns of technical issue in a dynamic and fast-paced environment, must be a team player, must exercise good communications and professional customer service skills.
You must be good in giving out troubleshooting instructions, must be familiar with major hardware and software issues and its solutions and must have technical experience or academic background.
Above average English communication skills
Willing to work in shifting schedules
At least 2nd year college
18 years old and above
Confident and conversant

Company Information:

The new Sitel is a global Business Process Outsourcing (BPO) leader. Formed by the merger of ClientLogic and SITEL in January 2007, Sitel meets clients’ customer care and transaction processing needs through 65,000 associates in 28 countries. This call center company provides world-class solutions from on-shore, nearshore and offshore locations across 145+ facilities throughout North America, South America, EMEA and Asia Pacific.

Sitel (ClientLogic) award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. This call center company is privately held and majority owned by Canadian diversified company, Onex Corporation.

Contact Information:

SiTEL
2nd Floor, The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road
Ortigas Center, Pasig City 1600
www.sitel.com

Call center technical support related jobs:

Technical Call Center Representative Support

2007-06-13T19:19:00.000-07:00

Job Position/Title:

Technical/Financial Call Center Representative (CAN START IMMEDIATELY-WITH GOOD PACKAGE)
(National Capital Reg - Makati City)
S-CUBE, INC. (Search & Selection Services, Inc.)

Job Description:

Technical Call Center Representative Support

Requirements:

Basic knowledge of the financial industry
Basic GUI [MS Windows] navigational skills
Education in MIS, computer science other technical degree, business management, or finance
Call center agents who handled MICROSOFT BUSINESS SOLUTIONS is an advantage
Experience in complex domestic/foreign financial instruments
Previous technical support experience
Prior experience with client/ server applications and relational databases [MS SQL, Sybase, Oracle]
Required Skills:
Excellent english communications skills
Superior troubleshooting and analysis/resolutions skills are required
Ability to manage and exceed customer expectations for support is required
Ability to understand and convey client business requirements to escalated support teams
Proven aptitude to learn complex technical and theoretical information in a timely manner
Ability to support market hours qualified candidates can start immediately and will be given a good compensation package
Required language(s): English.

Contact Information:

S-CUBE, INC.
Mr. Roger Anthony Ines,
5F YL Finance Building 115 Rufino St. corner Salcedo St.
Legazpi Village Makati
Tel: 8137175

Call center technical support related jobs:

Inbound tech support eRep - National Capital Reg

2007-06-12T20:39:00.000-07:00

Job Position/Title:

Inbound Technical Support Representative
(National Capital Reg - Fairview,Novaliches)

Job Description:

Inbound tech support eRep

Requirements:

Candidate must possess at least a Diploma from a 2yr Vocational Course or a Bachelor's/College Degree in any field.
Required skill(s): internet connectivity troubleshooting.
Applicants must be willing to work in Fairview,Novaliches.
Applicants should be a Filipino citizen or hold relevant residence status.
Fresh graduates/Entry level applicants are encouraged to apply.
Undergraduates must have completed all units in 1st and 2nd year with 1 year work experience in customer service
Full-Time positions available.

Contact Information:

Level 1 Robinson's Galleria Mall, Ortigas,
Quezon City,
National Capital Reg 1100
Telephone: 63-2-6891106-09 Fax: 63-2-6336184

Note:

Interview invitations and status updates may be sent via email so please check your email regularly.

Technical support representative related post:

Call Center Agent - Quezon City

2007-06-12T20:35:00.000-07:00

Job Position/Title:

Call Center Agent - Commonwealth
(National Capital Reg - Quezon City)
Contact Center Company

Job Description:

Contact Center Agent

Requirements:

Candidate should have an excellent command of the English Language both oral and written.
Previous experience in the customer service industry is an advantage but not a requirement.
Computer literate with above average typing skills.
Candidate must be wiling to work shifting, graveyard and holidays
Candidate must possess at least a Vocational Diploma, Short Course Certificate, Undergraduate, or Bachelor's/College Degree in any field.
Applicants must be willing to work in Quezon City.
Full-Time positions available.

Company Information:

This Call center company is one of the biggest multinational company in the customer service industry.

Contact Information:

Level 1 Robinson's Galleria Mall, Ortigas,
Quezon City,
National Capital Reg 1100
TeleFax: 63-2-6372208

Note:

A competitive remuneration package awaits the successful candidate.

Call center agent jobs related post:

Call Center Agent - Australian Telecom

2007-06-12T20:29:00.000-07:00

Job Position/Title:

Call Center Agent - Australian Telecom
(National Capital Reg)
Australian Telecommunications Company

Job Description:

Contact Center Agent

Requirements:

Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field.
Applicants must be willing to work in Metro Manila
Applicants should be Filipino citizens or hold relevant residence status.
Experienced applicants of 6 or more months needed in a call center environment.
Full-Time positions available.

Contact Information:

Level 1 Robinson's Galleria Mall, Ortigas,
Quezon City,
National Capital Reg 1100
TeleFax: 63-2-6372208

Note:

Interview invitations and status updates may be sent via email so please check your email regularly.

Call center agent jobs related post:

Tech Support eREP - PEOPLESUPPORT, INC.

2007-06-12T20:16:00.000-07:00

Job Position/Title:

Tech Support eREP (CEBU-BASED)
(Central Visayas - Cebu City)
PEOPLESUPPORT, INC.

Job Description:

Technical Support Representative

Requirements:

Excellent English communication skills
Sales or customer service experience an advantage
Extensive technical knowledge in troubleshooting, hardware and software support
Knowledge in web hosting, broadband connectivity or dial-up preferred
Graduate of Computer Science, MIS, or any IT-related course preferred
Candidate must have finished two years of college education without back subjects
Willing to work on shifts
Fresh graduates are encouraged to apply
Full-time positions available

Company Information:

PEOPLESUPPORT, INC. is one of the largest leading US-based business process outsourcing (BPO) providers in the Philippines. Approximately 7,800 employees are spread out among world-class facilities in Manila, Cebu and Costa Rica, and its headquarters in Los Angeles, California, USA.

This contact center company provides customer management, transcription and captioning, accounts receivable management and additional BPO services to notable Fortune 1000 clients in a variety of industry.

PEOPLESUPPORT, INC. are proud to be listed on the Nasdaq Global Market. This contact center company is also a travel agency that is accredited by the prestigious international Air Transport Association (IATA).

Contact Information:

MANILA
PeopleSupport Center
Ayala corner Sen. Gil Puyat Avenue
Makati City
Mondays to Saturdays, 9:00 am to 5:00 pm
Manila HR Hotline (02) 755-2600

CEBU
e-Office 1, AsiaTown IT Park
Apas, Cebu City
Mondays to Saturdays, 9:00 am to 5:00 pm
Cebu HR Hotline (032) 234-8247

DAVAO
B-1 Luisa Avenue Square, Jacinto Extension
Davao City
Mondays to Fridays, 9:00 am to 5:00 pm
Davao HR Hotline (082) 227-9301

Note:

PEOPLESUPPORT, INC. do not accept walk-in applications for corporate positions. Please apply via JobStreet. Apply online via www.peoplesupport.com. Interview invitations and status updates may be sent via email so please check your email regularly.

Technical Support Representative related post:

Tech Support Representative - VCC Link

2007-06-12T19:39:00.000-07:00

Job Position/Title:

Technical Support Representative
(National Capital Reg - Alabang,Makati,Mandaluyong,Ortigas,Libis)
Vital Call Center Link (VCC Link)

Job Description:

Tech Support Representative

Requirements:

Candidate must possess at least a Bachelor's/College Degree in any field, preferably IT related.
Technically proficient in PC architecture, Operations Systems, The Internet and Desktop Applications and other technical-related skills.
With Diagnostic, Problem Solving and Time Management Skills
Applicants must have excellent English skills both oral and written.
Applicants must be willing to work in Alabang, Makati, Ortigas, Mandaluyong, Libis or Commonwealth.
Applicants must be willing to work on a graveyard and shifting schedule.
Applicants should be Filipino citizens or hold relevant residence status.
Experience with Linux, Networking, Troubleshooting and Database Management is a plus
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.

Company Information:

Vital Call Center Link (VCC Link) started in January 2004, and was incorporated to primarily offer call center solutions to offshore companies, and now answer to call center needs: systems and procedure development and set up, supply of quality manpower, provide sales and customer service training.

For this call center solutions company recruitment services, VCC Link is dedicated to the highest standards of service to both call center solutions clients and candidates. This contact center company try to match you with the companies that this call center solutions company work with; understanding exactly the needs of both the employer and the jobseeker is Vital Call Center Link utmost concern.

Vital Call Center Link client for this position is an international provider of integrated customer management solutions, including customer contact, fulfillment and marketing services. They are currently expanding their team and looking for the right candidate with the right type of aptitude for this challenging position.

Contact Information:

Office:
1508 Cityland 10 Tower 2
HV Dela Costa St.
Salcedo Village
Makati Metro Manila

Email:
info@vcclnk.com

Makati Office:
(632) 753 - 1186
(632) 753 - 1187

Fax:
(632) 753 - 1184

US Office:
(310) 491 - 0487

Jobs related to tech support:

Call centers venture right chord with IP

2007-06-11T23:03:00.000-07:00

Call centers (also known as contact centers) in India are gradually adopting the Internet Protocol (IP) framework to make consumer experience a breeze and save costs. “As Contact Center companies shift to the IP platform, the call center solutions provide greater transparency and control for clients besides saving costs of up to 40%,” explains country head, India contact center.

The savings of 40% are possible because of a virtually call center which makes better use of bandwidth by launching the calls in the destination area and only returning the calls back to the call center service site which have been answered by voice. “Over 50% of the outbound calls hit an answering machine which uses heavy bandwidth and this can be freed up by using IP technology”.

A research report to be released later this month confirmed the number of seats in pure IP will grow from 10% in 2006 to 34% in 2013. The reason is that “a single network is not only affordable to purchase and operate, but the activities can be configured and managed in a single area to ensure a consistent experience for the customer”. Industry major players, though, are more bullish about the quick adoption of the IP platform in India. YES bank, for instance, is operating Cisco's multimedia solutions.

“The benefits of these call center solutions would directly hit the customer as customer response time would decrease from close to five minutes to close to 30 seconds,” said a Yes Bank official. Some early adopters of the IP platform include multinationals (MNCs) and huge third-party call center service providers like IBM Daksh and HCL whose clients worldwide have standardised on it. More at present, a large Code Division Multiple Access (CDMA) telecommunication player (name not disclosed) in India has become a Genesys customer for its speech recognition software as well as a reseller, selling hosted call center solutions that bundle bandwidth with minutes.

Head of Technology Enterprise Solutions, Nortel India, asserts, “Currently, 80% of the phones shipped into India are IP phones and over the next two years there will be a 100% shift. IP phones will soon become a de facto standard and it is the base for adoption of other IP-based services like integration of web chat, email.” “A call center (or contact center) is the main window for the customer to reach out to the organization anytime, anywhere. As such, there are baseline experiences that one expects and to get brownie points with consumers, it is important for these contact centers to differentiate. This is where information technology will play an important role,” says director (Marketing), Avaya GlobalConnect.

Technology is also the main player when it comes to cost savings for the contact center company and providing more transparency to the clients who are now outsourcing complex processes. The demand for IP platforms is from biggest call centers as well as medium and small enterprises. Business development manager - Unified Communications, Cisco India & SAARC says, “Huge contact centers that invested in contact center technologies 4-5 years ago are now searching at IP platforms as their assets fade. Over the next two years, the growth for contact center technology will come from the small and medium enterprises as well.”

Contact center related post:

Ukrainian Contact center activities

2007-06-11T00:59:00.000-07:00

On June 1, 2007 -- The Contact center at the Ministry of foreign affairs of Ukraine, which is supposed to provide information and advises on issues linked to travels of Ukrainian citizens abroad, began operating. The Contact center has been established in the course of implementing the Governmental activity “Towards the people” in the sphere of protection of rights and interests of Ukrainian citizens. Activities of the Call center will facilitate efficient reaction of the Ministry of foreign affairs of Ukraine and Ukrainian diplomatic missions abroad to unpredictable activity, which Ukrainian citizens abroad could face.

The staff addressing the Contact center will be able to receive answers on questions concerning the following:

Procedures and rules for receiving visas for travels abroad;
Consular and legal issues;
Particular circumstances of visits abroad;
Prevention of trade in human beings;
Events of extraordinary character.

The contact center will work 24 hours a day and will provide efficient, skilled and free of charge contact center consultations. At the same time the MFA has been exploring possibilities to provide additional call center services for mobile subscribers, in particular to send sms-messages with call information of the Contact center and Ukrainian consular missions in the country, which is visited by mobile phone subscriber while entering roaming regime in this region, as well as introduction of a single short number of the contact center for all Ukrainian mobile operators.

Questions to the contact center can be asked by phone as well as by e-mail:

Contact center telephone in Kyiv – (+38 044) 238-15-50

E-mail address - callcenter@mfa.gov.ua

call center guide key elements

2007-06-09T21:32:00.000-07:00

6 call center guide key elements for delivering outstanding customer experience

The quality of call center customer experience has become the most key factor in a purchasing decision. Truly successful companies recognize that the only way to cement their goal is to ensure that every interaction makes an outstanding customer experience. Know how to deliver a consistent outstanding call center customer experience by planning everything around the customer - data, processes and interactions through the call center and beyond.

The 6 key elements outlined in this call center articles offer a effective way to clearly differentiate your product or service from your competitors and provide consistent call center outstanding customer experience.

World Class Call Center Solutions Provider - TouchStar

2007-06-09T03:14:00.000-07:00

TouchStar, a World Class Call Center Solutions Provider, Launches New Products and Services in UK. Call Center Solutions Provider major software release offers advanced inbound functionality, multiple languages, and several latest applications. June 9, 2007 - Manchester, England. TouchStar today announces the availability of Center Solutions Provider 5.7 in Europe through Telecommunication Applications, a United Kingdom call center solution specialist and exclusive reseller of Call Center Solutions Provider.

This Call Center Solutions Provider Company enables contact centers to develop customer service and decrease operating costs with remote call center agents and VoIP connectivity. Call Center Solutions Provider company has also entered several new markets and continues to extend with new sales and development from current partners. TouchStar version 5.7 empowers call centers with latest features to drive profitability. Intelligent inbound ACD and IVR functionality as well as additional quality analysis tools improve a call centers ability to provide global customer service. Additional contact center campaign specific adjusted settings have also been added to level up performance: extend real time and batch performance data, automated report exports to email, various recording settings, and additional regulatory compliance options.

Supporting Spanish and French languages. TouchStar's Supervisor, Administrator, and Call Center Agent Applications are all now available in any language. Scripts for call center agents can be written in any language, ACD and IVR messages is possible to record in any language, and automated voice messages or reminders can be sent in English, Spanish, and French. TouchStar new version also incorporates several latest outbound calling and messaging campaign activity to provide additional changes by campaign to maximized productivity. Call center supervisors can select additional settings such as alternative dialling plans, call activity analysis, record fetching order, and several other latest settings. Enhanced dynamic line assignment has also been added to expand line usage and productivity.

The latest Visual Supervisor application enables managers to route their actual call center agent and facility layout. With a visual representation of the call center floor, supervisors can quickly and easily see an image of the contact center agent, the agent's name, status, number of calls, talk time, campaign, and lots of other metrics to manage real time activity. Visual Supervisor is revolution of the existing Call center Solution Supervisor Application that already provides real time information to help supervisors make intelligent decisions based on contact center agent, list, and campaign results and system activity. Call Center Solutions Provider Quality Assurance application allows a call center manager to listen to a recorded data and use a customizable electronic form to score the call. The benefit of Call Center Solutions Provider Quality Assurance application is that users can instantly gather data from call recordings to make intelligent decisions regarding their campaign activity, script, and contact center agent performance. Customer feedback is also easily obtained to develop the success of call center performance.

With the best quality products and services that TouchStar provides, it was important to look the right partner in the European region to become the exclusive reseller of Call Center Solutions Provider in Europe. TouchStar chose Telecommunication Applications due to the best credibility and support that Telecommunication Applications brings to the partnership. CEO of Call Center Solutions Provider, commented: "TouchStar is known around the world for Class Call Center customer support and software development in the call center industry. It was critical to carefully select the reseller partnership that would represent TouchStar. Call Center Solutions Provider thoroughly evaluated Telecommunication Applications to ensure that they could provide the same customer support that Call Center Solutions Provider commits to."

Head of Telecommunication Applications, commented: "TouchStar is not only the fastest growing Call Center Solutions Provider company in their industry globally, but their products are as well. With the success of reselling the Call Center Solutions Provider suite in Europe, Telecommunication Applications is now expanding into new markets. The release of Call Center Solutions Provider 3version 5.7 is the first of several this year that will provide TouchStar customers with enhanced features to drive productivity and profitability."

Contact centers generate highest IT exports

2007-06-07T19:05:00.000-07:00

Call center companies generated most of the revenues according to information technology-based services in 2005, Bangko Sentral ng Pilipinas said. Based on the 2005 Benchmark Survey of information technology-based services, Bangko Sentral ng Pilipinas said exports revenue constituted 69.5%, or $1.4b of the $2b according to business process outsourcing (BPO) industry.

“Call centers and the medical and legal transcription subsectors were too much dependent on foreign earnings, with some 95% of their revenue coming from exports,” BSP Governor said.

Call centers, medical and legal transcription, animation, software comprise the business process outsourcing industry. The industry’s exports revenue in 2005 was 53.6% higher than the $882m reported in 2004. The research on business process outsourcing aims to determine the industry’s economic contribution. By area of destination, most of the Information Technology-enabled services catered to the United States market, which accounted for 86% of the total revenues. The call centers comprised the biggest share of the industry’s revenue, with 49.4% share in 2005.

The software sector contributed 20% of the overall revenues while other subsectors contributed 29.3%. The value-added ratio of the business process outsourcing (BPO) industry was estimated to increase from 56% in 2004 to 63% in 2005, indicating the growing contribution of the BPO industry to the gross domestic product. This implied that for every P1 of output generated by the BPO industry in 2005, the value added to the economy or GDP was P0.63. Investments of the business process outsourcing industry amounted to $491m. Of this, about $328m, or 66.9% represented foreign equity. The call center had the biggest foreign equity ownership among the subsectors at 87.6%.

Employment generated by the BPO industry increased 46.1% to 138,002 in 2005 from 94,448 in 2004 of which call centers provided two thirds of overall employment. Compensation was recorded at P42.4b in 2005 from P26.4b in 2004. The research covered a total of 317 contact center companies that are members of information and communication technology associations as well as those registered with the Department of Trade and Industry’s attached agencies, the Philippine Economic Zone Authority and Board of Investments. BSP official said the research may be understated as the government only obtained information from 203 companies with response rate of 69%.

The official said BSP has to intensify its efforts to compel the contact center companies to respond to its survey, adding the research on earnings could also help determine business process outsourcing income tax. The BSP aims total capture the business process outsourcing (BPO) statistics for a complete picture of the country’s balance of payments (BOP). Business process outsourcing inflows are currently recorded in the services account, which is one of the major drivers of the economy. Determining the contribution of the business process outsourcing in the economy will specifically adjust the country’s balance of payments and national income accounts.

Contact center operators taken a big share

2007-06-06T18:59:00.000-07:00

Contact centers in Pakistan invest too much resources in setting up a business even before finding the right contact center clients they intend to serve, said CEO of certain Call Center Company, a distribution company that telesales magazines in U.S.

The Asians, on the other hand, have grown arrogant and are missing out on good opportunities in search of the big client, CEO of certain Call Center Company told The News on Wednesday. Driven by affordable costs, CEO of certain Call Center Company, the United Kingdom-based holding company of the operation, is shifting part of its sales business from United States to Karachi where, a lot of youth with fluent English accent are willing to work. Instead of contact center outsourcing the business to a local firm, the company has taken a big share in a contact center here that would hire Karachiites to manage sales abroad.

Certain Call Center Company has been in the business of selling publications for the last 35-40 years, CEO of certain Call Center Company says the company brings with it the expertise and all the data of targeted market leaving a contact center agent with only the job of sealing the subscriptions. But getting employees to serve call center customers on the other side of the cultural divide has also proved challenging for this CEO Call Center Company. “The challenge is to make these people work during nights,” CEO of certain Call Center Company said, recounting the outcome of interviews taken last Monday. “There is an obvious cultural difference as well.”

CEO of certain Call Center Company, who became a 50% partner in the company three years back, was asked by certain interviewee if adult magazines were also among the clientele. “I said there could be any thing; things which you wont like to read and I don’t want to read either,” CEO of certain Call Center Company recalled as having replied to the interviewee. “Having problem with a magazine is an employee’s issue, but being an employer I need to fix parameters keeping in mind their reservations.” With an initial investment of $250,000, the company will recruit 100 contact center agents over the next 12 months and extend the number to 500 subsequently.

Future Call Center - Amcat and Aculab Deliver

2007-06-05T20:48:00.000-07:00

June 5 -- OKLAHOMA CITY,Amcat, a major provider of intelligent customer interaction solutions, is working with Aculab to develop and deliver a new enterprise IP call center model. The new call center model supported by Aculab, a leading provider of enabling technology for the communications market, will give users unprecedented abilities to optimize customer traffic, enable the use of true contact center anywhere/anytime agent and management resources, and increase per-contact revenue.

Both intelligent customer interaction solutions company have similar outlooks on how next-generation IP call centers are developing. The two companies are demonstrating unique synergy as the intelligent customer interaction solutions software leverages the media processing and call control capabilities, resiliency and density found in the Prosody X IP media processing platform.

Later this year, intelligent customer interaction solutions company plans to release new generation call center software built to a "Call Center Software without Boundaries(TM)" design. It will build on a customer's existing call center technology, but tear down existing barriers that restrict group from using critical capabilities needed at present. These include contact routing and management over an enterprise and the effective contact center operational control of distributed resources and home-based agents. The intelligent customer interaction solutions offering will also deliver unprecedented route for deploying high level and pure VoIP configurations.

Working collaboratively, Both intelligent customer interaction solutions have successfully tested Aculab's Prosody X product for use in this new enterprise call center model. This new call center model is ideal for customers with multiple sites or mission-critical operations and will ensure intelligent customer interaction solutions company customers have the ability to capitalize on greater IP functionality, resilience and scalability.

"Companies must find ways to grow their business and become more efficient while instant adapting to change," said intelligent customer interaction solutions president. "New IP technology advancements are allowing call centers to tear down traditional barriers."

Intelligent customer interaction solutions company can provide a cost effective route for distributed IP operations that facilitate enterprise traffic optimization and effective management and control of remote sites or home-based contact center agents. "By partnering with an IP industry main player like Aculab and working together, Intelligent customer interaction solutions cmpany will be able to offer lots feature-rich IP-based solution that will help customers increase revenue, improve customer satisfaction and reduce costs".

The Prosody X product is ideal for organizations with call centers in different countries or continents because it is not tied to a specific communications protocol. Under a cost free license, it includes signaling protocols for VoIP (SIP, H.323) and for TDM including DPNSS, Euro ISDN, NI-2, Q.SIG and SS7. In addition, because the blade technology of Prosody X provides double the density of competing products, the total cost per channel for the call center is reduced and it is cheaper to maintain.

"We're excited to partner with intelligent customer interaction solutions "Amcat" because they understand the tangible business value in delivering on a true call center without boundaries model," said managing director of Aculab. "Intelligent customer interaction solutions company is successfully pioneering the next generation call center with its new way of thinking about customer interactions. In the coming months, Aculab will continue to collaborate with intelligent customer interaction solutions "Amcat" on ways to better our services and exceed the standard expectations of contact centers."

Call Center Outsourcing Operation

2007-06-04T18:49:00.000-07:00

Best management of outsourcing providers could save U.S. companies more than $300 million a year in improved call center performance, as well as extending service for customers. Research by interaction management software provider, which says organizations outsourcing call center operations could realize annual contract savings of 4.5 % by targeting 10 key areas for growth development.

Industry statistics show that 5%, or just over 3,000, of U.S. 60,000 call centers are outsourced. Furthermore, of a total of more than 3.3 million call center agent positions in the U.S. and Canada, 10.5%, or 354,000, are outsourced. Certain Company, which markets a contact center reporting software, calculates that growing organizations' ability to measure and manage their outsourcing providers would save $900 yearly for each of these call center outsourced agents, amounting to yearly total savings of $319 million in U.S. alone.

Advances in IP technology mean the outsourcing and virtual call center markets are expanding so fast. The complexity of contact center managing outsourcing relationships and gaining an accurate picture of activity spread across multiple areas and providers, however, is dramatically reducing the benefits organizations are able to achieve. Information such as increased management and reporting costs, lack of a single view of all activity and an inability to change resources in real-time are all holding back adoption.

To improve contact center efficiency, We recommends: Improve the routing and reporting on all calls; improve the management of extended center networks; enhance contractual terms with outsourcers; pick the most effective contact center outsourcer billing method; ensure contractual compliance; develop forecasting of current and future needs; know reasons for call center agent churn; do not rely on outsourcer-produced reports; avoid inconsistencies by making and measuring agreed metrics across the whole call center infrastructure; and provide access to specific information for outsourcers and particular managers, rather than allowing full view of potentially sensitive call center data.

U.S. contact centers still the biggest

2007-06-03T18:16:00.000-07:00

Not all contact centers are headed or based in Asia. According to a research study carried out by certain University in the United States, some contact centers still operate in the U.S., handling telephone and Web-based inquiries. According to the call center study titled: 'The Global Call Center Report: International Perspectives on Management and Employment,' The large majority of contact centers around the world serve their own domestic markets.

In fact, two-thirds of all contact centers are in-house operations, serving the firm's own customers. Sub-contractors operate the remaining one third of contact centers. In-house call centers across all countries have lower turnover rates and higher quality jobs than subcontracted ones.

The study said that contact centers have become a major source of employment and job creation both in the U.S. and in other parts of the world. Consumers want good service, and they typically express the lowest levels of satisfaction with contact centers.

Content management takes up call center slack

2007-06-02T21:50:00.000-07:00

South Africa's growing enterprise content management (ECM) industry is set to take its position alongside business process outsourcing (BPO). "Empirical proof suggests the BPO industry is making huge employment opportunities but South Africa needs to diversify its job creation approach. Call centers have not emerged as the holy grail of employment creation.

ECM can up the ante by making its own jobs while also helping other industries create jobs by making them more efficient," said Managing Director of certain telecommunication company. No call center agent uses a typewriter and similarly no call center agent should be looking at hardcopies when imaging technology exists.

In 2003, the Department of Trade & Industry said it hoped for 100 000 call center jobs by 2005. As recently as 29 April 2007, a leading business daily said the contact center industry was expected to create "100 000 jobs in the next five years". The 100 000 figure was again mentioned in the media on 30 May 2007. It is estimated the ECM industry currently employs fewer than 5 000 people in South Africa.

The growth in structured information throughout all enterprises globally is expected to grow at 40% per annum according to a survey. Add this impressive call center growth rate to the US$ 1 billion value of the industry and it's obvious that South Africa should be riding the worldwide ECM wave. This Telecommunication Company believes that appropriate incentives will see the South African ECM industry employing at least 25 000 people by the end of 2010.

Government approved an incentive scheme for the BPO industry after it identified the call center sector as a specific growth area. "With the SA call center industry already comparable in size to those of many European countries, it's time for government to develop a program of incentives aimed at an industry that can generally put people in the formal economy quickly and cost-effectively."

One of the inhibitors of the ECM industry is the high cost of international bandwidth which means the BPO industry is unable to cost effectively move mass of images to South Africa for processing. Owing to the nature of ECM, outsourcing to South African firms is an attractive option for international firms struggling under the weight of compliance issues and high salaries. "For the same security and quality reasons that worldwide firms became wary of outsourcing their call centers to India, they are attracted to outsourcing ECM to South Africa because we offer the security and transparency often lacking in the developing world".

According to the international Association for Information and Image Management (AIIM), ECM is defined as "the technologies used to Capture, Manage, Store, Preserve, and Deliver content and documents related to organizational processes. ECM tools, method and strategies allow the management of an organization's unstructured data, wherever that data exists."

Telecommunication Company has been providing solutions in the field of imaging in particular and ECM in general since 1996. Leaders in hosted document management and advanced forms processing technology. This Telecommunication Company also runs an outsourcing bureau for back scanning or on-going scanning requirements. Based in South Africa, Telecommunication Company provides solutions throughout the whole African continent.

Call Center Agent - Telemarketer

2007-06-01T18:59:00.000-07:00

Job Position/Title:

Integarted Computer Systems, Inc. - Call Center Agent/Telemarketer
3/F Limketkai Building, Ortigas Avenue, Greenhills
San Juan, Metro Manila 1502 Philippines

Job Description:

Prospect new accounts and generate sales leads.
Meet required number of outbound & inbound calls per day.
Assist the sales people on the leads.
Provide assistance on special projects, events and other marketing activities.

Requirements:

Bachelor's Degree in any Business, Sales and Marketing related course;
Experience in call center, customer relations or administration for at least 1 year;
Must have excellent interpersonal and communication skills, and a pleasing personality;
Preferably single, not more than 25 years old.

Contact Information:

Integarted Computer Systems, Inc.
Human Resource Department
Tel.: 727-3801 or 744-300 local 254
(c/o Ross Abantao)
Fax: 724-4273
E-mail: hrd@ics.com. ph

Note:

Integarted Computer Systems, Inc. would like to have qualified people join us in the company as we continue to work to excel. If you believe you are fit in any of the positions we offer, do get in touch with us. Integarted Computer Systems, Inc. have career opportunities for:

Interested applicants may send their current resume, supporting documents and names of at least three (3) professional references (including telephone and fax/e-mail address).

Call Center Software that can detect customer anger

2007-05-31T19:44:00.000-07:00

Call center software provider has launch a new call centre application, the Intelligent Contact Center, which provides an area of higher-end capabilities, including the ability to monitor anger or emotion in a call, multichannel analysis at the point of interaction and real-time call centre agent support.

The rollout, Call center software major release during the next three quarters, also better leverages functionality it acquired from etalk a year and a half ago, President and CEO of Call center software provider company, told CRM Buyer. These include etalk's recording, evaluation and survey capabilities, he said.

BPO business especially in Call Center World

2007-05-30T20:04:00.000-07:00

BPONews aims to be a commercially successful Knowledge Body in the BPO business especially in Call Center World, having the strongest voice and information, globally. A young start-up, BPO News are many things to the BPO Industry, and work with various bodies, including state and central government bodies, and global businesses. BPONews Founder-CEO, Deepak Kapoor is widely recognized across Industry segments, especially with SMEs, and is an influencer on policy matters. A serial entrepreneur, he has owned and managed Call Centers for over 8 years. He has served on the board of the Call Center Association of India as well as Chaired its PR Committee. For more information, please visit http://www.bponews.in www.bponews.in.

BPONews are a knowledge platform which enables business. Looking at the landscape in the BPO marketpalce BPONews found the glaring need for a relevant platform which allows creation of latest knowledge and profitable business, based on old learnings.

BPONews approach is refreshingly different. It is essentially strategic in nature, grand in thought and tempered by experience. Among other things, BPONews feel that to take any credible shape, BPONews effort should be necessarily driven by a team which is of, by and from the BPO and Call Center industry. People who bring relevant knowledge and expertise from their experience in the industry.

IP-Converge and US firm partnership targeting contact centers

2007-05-29T20:11:00.000-07:00

MANILA, Philippines Data center operator IP-Converge is partnering with a US-based software firm to offer low-cost predictive dialing solutions targeted at smaller contact centers.

The predictive dialing automates contact center calls, theoretically improving efficiency and productivity in a contact center environment.

In an interview, Call Center Company president Rene Huergas said the solution, which will be branded as VOICES, will be offered two ways: as a hosted application or as a direct license from the user.

The call center hosted model can be availed of via a pay-per-use scheme.
IP-Converge will charge around $120 per seat every month. The contact center software, developed by a United State-based firm Huergas declined to mention pending final terms of the deal, can also be licensed outright at around $1,000 per seat.

"Software used by the bigger, multinational contact centers costs about $1,000 up until $2,000," Call Center Company president said, expecting their offering to fit start-up contact centers. He added the solution typically targets contact centers as small as 20 seats to bigger ones averaging 100 seats.

independent call center launch/Excelior takes over

2007-05-28T19:09:00.000-07:00

First Jordan's independent call center launch by CrysTelCall

The opening ceremony was followed by a press conference attended by the call center company's board members and local press. The event venue is CrysTelCall's offices situated in Al Abdali.

The call center project - whose investment size will be JOD 5 million over five years - will result in employing 600 contact agents dedicated to serving clients 24 hours a day. Furthermore, the call center will provide a full range of services to various companies in different market
segments worldwide. Read more.

Excelior takes over former AAPT call center

There are celebrations at the former AAPT call center in Bendigo today, to mark its transfer to a new owner. Call center Company Excelior has taken over the operation after earlier concerns the activity would shut.

Call center Company is employing all of the 350 former AAPT workers on the same wages and conditions. Call center Company Chief executive officer Greg Scott says Excelior's long-term plans are to maintain and grow the Bendigo operation.

"Our clients include telecommunications companies, but also other companies such as manufacturers, the banking sector and others as well, so Call center Company aim is to introduce more clients across different industries," he said. Read more.

Call Center Technical Support Representative

2007-05-28T18:26:00.000-07:00

Job Position/Title:

Technical Call Center Support Representative-ASAP WITH GOOD
COMPENSATION PACKAGE
(National Capital Reg - Makati City)
S-CUBE, INC. (Search & Selection Services, Inc.)

Job Description:

Call Center Technical Support Representative

Requirements:

Candidate must possess at least a Vocational Diploma / Short
Course Certificate or Bachelor's/College Degree in any field. Candidates who did not finish 2 years in college will not be entertained
Good communication skill is a must
Applicants must be willing to work in Makati City.
Requirement: Basic knowledge in networking and troubleshooting.
Applicants should be Filipino citizens or hold relevant residence
status.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.
Php 13,000 basic pay and allowances will be given to qualified candidates (plus gym package and discounts at spa every month)

Contact Information:

S-CUBE, INC.
5F YL Finance Building 115 Rufino St. corner Salcedo St.
Legazpi Village Makati
Tel: 8137175

Note:

Please visit us and apply personally at our office and look for Mr. Roger Anthony Ines

Call Center Technical Support Associate

2007-05-28T18:21:00.000-07:00

Job Position/Title:

Technical Call Center Support Associate ASAP (16-20k GROSS Package)
(National Capital Reg - Makati City)
S-CUBE, INC. (Search & Selection Services, Inc.)

Job Description:

Call Center Technical Support Associate

Requirements:

Candidate must possess at least a Vocational Diploma / Short
Course Certificate or Bachelor's/College Degree in any field. Candidates who did not finish 2 years in college will not be entertained
Good communication skill is a must
Applicants must be willing to work in Makati City.
Requirement: Basic knowledge in PC troubleshooting and Anti Virus
Softwares
Applicants should be Filipino citizens or hold relevant residence
status.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.
16-20k Gross Package

Contact Center World Awards/Contact center scam

2007-05-27T18:51:00.000-07:00

2nd Annual Contact Center World Awards

TouchStar recently announces it has been picked as a highly commended winner of the 2nd Annual Contact Center World Awards "Best of the Best in Customer Service."

This Call Center Company will be recognized at the Contact Center World Awards Conference and Gala dinner, and will be presented with a commendation award for Best in Customer Service. Read more.

Contact center scam - Pakistan

Cable & Wireless in the United Kingdom has served an injunction against a former executive following the theft of a 100,000 customer database. The said database has allegedly been illegally used by Pakistan contact centers who tricked customers into handing over credit card information.

The injunction has ordered the former executive to hand over any part of the database to Cable & Wireless. Read more.

Call Center Agents for DSL

2007-05-27T18:04:00.000-07:00

Job Position/Title:

Call Center Agents - Tech Support
Bacolod City, Negros Occidental
Tele Tech - Bacolod

Job Description:

Call Center Technical Support Representative Agents for DSL
This position will assist with post-installation Digital Subscriber Line (DSL) technical support calls from customers requiring issue resolution. Will make necessary callbacks and transfers as necessary
Call center experience is an advantage

Requirements:

College graduate preferred but not required
Strong command of the English language
Strong problem solving skills and reasoning ability
Ability to navigate the computer system
Flexible to work varied shifts, including weekend & holiday work schedules
Applicants should be Filipino citizens or hold relevant residence status

Company Information:

TeleTech's business solutions are: • Available anywhere in the world. TeleTech Helps Financial Services Firm Focus on Customers as Strategic Assets. Visit www.teletech.com for more information.

Contact Information:

Teletech
2nd Floor Robinsons Metro
In Front of Bacolod Airport
Singcang, Bacolod City
Negros Occidental

Note:

For your application to be processed immediately, complete your profile at http://www.HirePoint.com

Call Center Technical Support Representative Agent

2007-05-27T17:51:00.000-07:00

Job Position/Title:

Call Center Agent - Technical Support Representative
Bacolod City, Negros Occidental
Teleperformance - Bacolod

Job Description:

Call Center Technical Support Representative Agent

Requirements:

All positions require excellent verbal & written communication skills & knowledge in Microsoft office & Internet Explorer
Call center experience is an advantage

Company Information:

Teleperformance is the global expert in call center management creating MORE VALUE through a better customer experience. Visit www.teleperformance.com for more information.

Contact Information:

Teleperformance
RECRUITMENT CENTER
2/F San Carlos Room, Bacolod Convention Plaza,
Magsaysay Avenue, Bacolod City
Negros Occidental

Note:

Interested applicants may bring the following requirements:

Updated resume
2 pcs. 2x2 pictures
6 pcs. 1x1 pictures
Valid SSS Number
Valid TIN
NBI Clearance required before employment (not more than 6 months old)

Tata Teleservices CEO quits/Criteria On-demand Call Center

2007-05-26T21:48:00.000-07:00

Evaluation Criteria On-demand Call Center Technology

Beyond the must-have features for call centers to meet your present and future business needs, there are definite critical criteria to evaluate. Careful evaluation will help ensure that your company is not trapped in a call center solution that is not a fit for your business. Read more.

CEO Darryl Green quits Tata Teleservices

New Delhi, May. 26 (PTI): (CEO) Darryl Green of Tata Teleservices Chief Executive Officer has quit the company after a two-year stint.

"Green has resigned, Chief Executive Officer has not been sacked," a Call Center Company source said, adding that Green had been talking to the Call Center management about his exit for quite some time.

The parting was amicable, the call center news source said when asked whether the move was a fallout of differences he might have had with the Tatas. Read more.

Call Center Customer Service Representative

2007-05-26T20:56:00.000-07:00

Job Position/Title:

Call Center Customer Service Representative
Bacolod City, Negros Occidental
Teletech - Bacolod

Job Description:

Call Center Customer Service Representative Agents - support calls from customers requiring issue resolution.

Requirements:

College graduate preferred but not required
Strong command of the English language
Strong problem solving skills and reasoning ability
Ability to navigate the computer system
Flexible to work varied shifts, including weekend & holiday work schedules
Applicants should be Filipino citizens or hold relevant residence status

Company Information:

Tele Tech a US-based call center
www.teletech.com

Contact Information:

Teletech
2nd Floor Robinsons Metro
In Front of Bacolod Airport
Singcang, Bacolod City
Negros Occidental

Note:

For your application to be processed immediately, complete your profile at http://www.HirePoint.com

Call Center Trainer for Technical Accounts

2007-05-26T20:47:00.000-07:00

Job Position/Title:

Call Center Trainer for Technical Accounts
Bacolod City, Negros Occidental

Job Description:

Call Center Trainer for Technical Accounts

Requirements:

Excellent verbal & written communication skills & knowledge in Microsoft office & Internet Explorer
Team-oriented and able to work in a fast-paced environment
Call center experience is an advantage

Company Information:

Teleperformance - Information Technology companies have expressed its interests in establishing their businesses at the Bacolod Convention Plaza Hotel.

Contact Information:

Teleperformance
RECRUITMENT CENTER
2/F San Carlos Room, Bacolod Convention Plaza,
Magsaysay Avenue, Bacolod City
Negros Occidental

Note:

Interested applicants may bring the following requirements:

Updated resume
2 pcs. 2x2 pictures
6 pcs. 1x1 pictures
Valid SSS Number
Valid TIN
NBI Clearance required before employment (not more than 6 months old)

Call Center Technical Support Engineers

2007-05-26T20:36:00.000-07:00

Job Position/Title:

Call Center Technical Support Engineers - Full Time
Bacolod City, Negros Occidental

Job Description:

Call Center Technical Support Engineers

Requirements:

Graduate of Computer Engineering, ECE, or Computer Science
At least 1 year experience on hardware & software installation and maintenance
Knowledgeable in the installation, troubleshooting, and maintenance of the following operating systems: WinXP, 2000, Professional, Win 2000 Server/ Advance Server, Linux, MS Exchange Server
Experience in installation and implementation of a LAN/WAN system
Willing to go on a shifting schedule
Must be knowledgeable in Telephony System
Must be familiar with Active Directory, GPO and Profiles
Must be able to write and speak English frequently

Updated resume
2 pcs. 2x2 pictures
6 pcs. 1x1 pictures
Valid SSS Number
Valid TIN
NBI Clearance required before employment (not more than 6 months old)

Performance Management - Trader launches call center

2007-05-25T22:20:00.000-07:00

Contact Center Performance Management

Contact Centers, or customer services receiving and transmitting multiple requests by telephone, were introduced as offshoots of telecommunications providing industrialized service solutions for consumers of huge companies with extensive customer support needs. Normally, a contact center is able to handle a extensive level of calls at the same time, i.e. to screen calls and direct them to skilled support staff, where most issues can be resolved. Organizations starting from mail-order catalog companies and telemarketing companies to computer product help desks use contact centers. Typically, there are two types of calls ? inbound and outbound. The latter suggests the call center agent's calling potential customers with purpose to sell or service which is amply used in telemarketing. Apart from it inbound calls are made by the customer to gather information or ask for solutions reporting malfunction of the product. Read more.

Property Trader launches call center

Property Trader has just extend its reach beyond print and online media, with the launch of its call center, reached on 0861 TRADER (0861 872337). “Have found that there is an additional number of buyers coming into areas that cannot access print or online formats,” says Property Trader CEO Shaun Minnie. “The degree of an area like Soweto, for example, prevents Print and Online Media Company from printing enough books to service its population, but there are literally hundreds of thousands of clients seeking information about properties both within their place and elsewhere in the country. Print and Online Media Company want to link them with the more than 70 000 listings found on the Property Trader Online website.” Read more.

Call Center Customer Care Specialists

2007-05-25T22:16:00.000-07:00

Job Position/Title:

Call Center Customer Care Specialists (Technical Support Account)
(Mandaluyong City)
IBM Daksh eServices

Job Description:

Call Center Customer Care Specialists

Responsible for providing excellent technical support for one of the world's leading provider of Consumer Electronics products.

Requirements:

Must have completed at least 3 years of college education, preferably in Engineering or should have computer diploma
Work experience as technical support in a call center environment, particularly in troubleshooting, is a definite advantage
Certification on A+, NET or Cisco CCNA is preferred
Fresh graduates are welcome to apply
Must possess excellent command of oral and written English
Must possess active listening skills
Must be highly proficient in the use of computers and various applications
Must be patient and willing to work in a fast-paced, dynamic and schedule-shifting environment

Company Information:

IBM Daksh a Manila call center which is generaly owned company of IBM Corporation, is a prominent provider of Business Process Outsourcing (BPO) solutions with over 20,000 employees fullest extent out across its India and Philippine operations centers. Read more.

Contact Information:

IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Blvd., Mandaluyong City
Hotline (02) 840-6020

Note:

We offer a premium for previous contact center experience.
For Customer Care Specialist positions - walk in applicants are prioritized.

Technical Call Center Support Representative

2007-05-25T21:59:00.000-07:00

Job Position/Title:

Technical Call Center Support Representative - VERY URGENT WITH GOOD COMPENSATION PACKAGE

(National Capital Reg - Makati City)

Job Description:

Technical Call Center Support Representative

Requirements:

Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field. Candidates who did not finish 2 years in college will not be entertained
Good communication skill is a must
Applicants must be willing to work in Makati City.
Requirement: Basic knowledge in Networking and PC troubleshooting.
Applicants should be Filipino citizens or hold relevant residence status.

Contact Information:

5F YL Finance Building 115 Rufino St. corner Salcedo St.
Legazpi Village Makati
Tel. 8137175

Note:

Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.
Php 13,000 basic pay and allowances will be given to qualified candidates.
Please visit us and apply personally at our office and look for Mr. Roger Anthony Ines,

Call center news May 25, 2007

2007-05-24T19:58:00.000-07:00

Enhanced Research Offer for Japanese Call Center

Call center company Global Hotline has launched a new information mining and market research service, through its network of call center in Japan.

The call center firm – which is owned by United States holding company IA Global – will use its existing business and consumer telemarketing infrastructure to collect MR data and carry out customised research. Read more.

2007 call center salary report

M.E.R. Inc. is a distinctive executive search firm dedicated to the managed mervices, transactional outsourcing and direct marketing industry. Growth rates in professional casework for both managed services and transactional outsourcing continues to customized record pace and the firm is well positioned to continue to meet the growing demand for executive talent in this arena.

Managed Services includes a wide range of professional services in outsourcing, CRM, BPO, direct marketing, customer care, help desk, call center, etc. We placed globally for our clients in sales, marketing, operations, and HR disciplines. Read more.

Technical Support Representatives - Makati

2007-05-24T19:07:00.000-07:00

Job Position/Title:

Technical Support Representatives (Makati)
(Central Luzon, National Capital Reg, Southern Tagalog)

Job Description:

Technical Support Representatives

The candidate will be responsible for providing technical support via phone to end-users and client contacts.

Requirements:

College graduates or completed at least 2 yrs in a bachelor’s degree or a 2 yr diploma course.
Excellent command of the English Language, both oral and written.
Computer literate with above average typing skills.
With computer hardware and software troubleshooting background
Preferably with IT-related educational background, experience or proficiency
Previous customer service experience an advantage but not required.

Company Information:

When nobody thought we could do business with United States companies, eTelecare Global Solutions, Inc. championed the Philippines as an offshore contact center destination leader because of our superior, second-to-none service.

eTelecare has keep raised the bar for quality and value in the highly competitive worldwide outsourcing business. We are the first Filipino call center company to provide worldwide clients not just with affordable overall costs but with higher performance and best value for each outsourcing dollar. Read more.

Contact Information:

Level 1 Robinson's Galleria Mall, Ortigas,
Quezon City,
National Capital Reg 1100
TeleFax: 63-2-6372208

Note:

Interview invitations and status updates may be sent via email so please check your email regularly.

Philippine offshore contact center eTelecare Global Solutions, Inc.

2007-05-24T18:52:00.000-07:00

When nobody thought we could do business with United States companies, eTelecare Global Solutions, Inc. championed the Philippines as an offshore contact center destination leader because of our superior, second-to-none service.

eTelecare has keep raised the bar for quality and value in the highly competitive worldwide outsourcing business. We are the first Filipino call center company to provide worldwide clients not just with affordable overall costs but with higher performance and best value for each outsourcing dollar.

In 7 years, This call center company has grown from two programs with 20 agents to become a top-performing provider of 43 technical support, inbound and outbound sales, financial services, and customer service programs for 24 market leaders in the consumer technology, financial services, telecommunications, high technology, and other industries. This call center offerings range from standard inbound customer service to complex technical support and licensed mutual funds transactions.

From a size and revenue plan, eTelecare is now the biggest Asia-based contact center, operating 11 contact centers across the United States and the Philippines. From a capability recognition perspective, eTelecare is acknowledged as the world's most awarded, earning 37 industry awards, including the Marketing Via Phone (MVP) Quality Award from the Customer Inter@ction Solutions for five years in a row and the Best Outsourcer Award from the International Call Center Management - the only vendor to win this award for four years straight. We also hold the distinction of being the pioneer call center and the youngest company to receive the 2005 Employer of the Year award from the Personnel Management Association of the Philippines. We also ranked among the Top 10 Worldwide Leaders in Human Capital in the neoIT "Offshore 100" list - the only contact center with a Philippine presence that was recognized as a Top 10 Leader in Human Capital Development.

Clearly, in a span of just seven years, eTelecare Global Solutions has proven that on the international call center showground, the Philippines can outshine and outperform the rest of the world.

eTelecare Global Solutions career opportunities

Manila, Philippines

Operations
Inbound Customer Service Associates
Inbound Sales Associates
Outbound Sales Associates
Technical Support Representatives
Multilingual Customer Service Associates (French, Spanish, Dutch, German, Japanese, and Italian)
Operations Manager
Client Manager

Information Technology
Computer Systems Specialists
Data Base Administrator
Programmer
Project-based Applications Developers (HTML/ASP)
Senior Analyst
Telecoms Engineers (Avaya/CMS)

Cebu, Philippines

Operations
Client Manager
Inbound Customer Service Associates
Inbound Sales Associates
Operations Manager
Outbound Sales Associates
Quality Assurance Manager
Shift Manager
Technical Support Representatives

Contact Information

Corporate Headquarters
21st Floor CyberOne Building
Eastwood City Cyberpark
Bagumbayan, Quezon City 1110
Metro Manila, Philippines

Center 1
12th -17th Floors, PBCom Tower
6795 Ayala Avenue Corner V.A. Rufino Street
Makati City 1226
Metro Manila, Philippines

Center 2
20th - 22nd Floors, CyberOne Building
Eastwood City Cyberpark
Bagumbayan, Quezon City 1110
Metro Manila, Philippines

Center 3
5th & 6th Floor PIPC
Engineering Sciences Building
Asiatown IT Park, Brgy. Apas, Lahug
Cebu City 6000
Cebu, Philippines

Center 4
Ground to 3rd Floors, Plaza Building
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City 1781
Metro Manila, Philippines

IT Support - Eastwood,Quezon City

2007-05-24T18:11:00.000-07:00

Job Position/Title:

Call Center IT Support - Graveyard Shift (for Eastwood office)
(National Capital Reg - Eastwood,Quezon City)

Job Description:

Call Center IT Support

Assist Philippine and US Trainers with technical-related difficulties.
Provide support to European colleagues.
Solve simple network problems.
Act as a mediator between the company and its clients.
Help the sales team in managing billing issues.

Requirements:

Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Business Studies/Administration/Management or equivalent.
Required skills: Windows NT/95/XP applications.
Required language: English.
Experience in working in a call center an advantage.
Applicants must be willing to work in Eastwood, Quezon City.
Applicants should be Filipino citizens or hold relevant residence status.
Willing to work on a graveyard shift.
Required language(s): English.

Company Information:

iTi Consulting is a Swiss international contact center company that specializes in English distance learning. It was founded with a vision to accommodate superior English training using the newest in communications technology and the finest individuals in the training industry. Recognizing the existence of a high level educated English-speaking contact center workforce in the Philippines, iTi Consulting was established here and began its operations in 2004.

Contact Information:

For more information, visit our Web site at www.iti-consulting.com.

Note:

Entry level compensation ranges from P12,000 - P17,000 (plus meal and transportation allowances), and will increase depending on your performance. Newly hired IT Support members will undergo extensive training and may eventually be qualified for Microsoft certification.

Call Center Philippine Updates - May 2007

2007-05-23T20:24:00.000-07:00

Call Center Industry Demand Services

MANILA, Philippines -- The country’s call center industry is still booming in any measures. Around Metro Manila and in a growing number of provincial locations, new call centers are being put up while the present ones are being expanded, as lots of large clients abroad take advantage of Filipinos’ English language skills. Certain company service industries continue to make a killing as call center agents, most of them awake at ungodly hours -- spend their wages on food, consumer electronics, and entertainment. But emerging trends from within the industry reveal that the landscape is moving. Read more.

Business Intelligence for the Call Center

Recent research by certain Research company indicates that less than one-third of companies are able to produce a scorecard showing all the key metrics needed to assess how well their call centers are performing. The essential reason is that few have deployed systems capable of extracting the base information they require from the variety of systems in their centers. Symmetrics offers software to solve this issue, particularly for companies using certain company CCMS/SCCS products to manage their call handling. Users can use either the basic reports provided by software company or their own chosen analysis and reporting tools and softwares to develop reporting fed by the Symmetrics data mart. Read more.

Internet Outbound Researcher - Cebu

2007-05-23T18:58:00.000-07:00

Job Position/Title:

Internet Outbound Researcher
(Central Visayas - Cebu)

Job Description:

Internet Outbound Researcher

Provide research and support to authors who purchase Online Marketing Campaigns.
This function will be responsible in executing an Internet Outbound Research as quickly and economically as possible with as high quality and as few errors as humanly as possible. The researcher will complete professional execution of the service ordered. This will include website mining and organizing list of sites according to genre.

Requirements:

Extensive exposure to the internet
Knowledgeable with MS Office
Possess average written and oral communication skills in English
Knowledge in Internet Marketing is a plus

Company Information:

Xlibris, the world’s premier publishing services provider for print-on-demand books with its head office in Philadephia, USA, has started its operations here in Cebu, Philippines.

Contact Information:

Level 1 Robinson's Galleria Mall, Ortigas,
Quezon City,
National Capital Reg 1100
TeleFax: 63-2-6372208

Note:

Online applicants will be given priority

Technical Helpdesk Representative - Mandaluyong

2007-05-23T18:45:00.000-07:00

Job Position/Title:

Technical Helpdesk Representative
(National Capital Reg - Mandaluyong)

Job Description:

Technical Helpdesk Representative

Handles phoned-in inquiries, requests and complaints from subscribers of Globe web-based, data and network products & services.
Assists subscribers in troubleshooting, set up and configuration concerns
Elevates to concerned units the technical problems encountered by subscribers and for monitoring the same to ensure service and system improvements.

Requirements:

Candidate must possess at least a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science, Information Technology or any related course
Technical Skills specifically required: identification of potential PC configuration problem, troubleshooting and configuration of network and internet connections, working knowledge of broadband applications and settings and computer programming
Working Experience in a technical account for a call center environment is a plus
Knowledge in trouble ticketing system and incident and problem management process
Strong command of the english language, both in oral and written communication
Knowledge in basic computer, articulate, high tolerance for stress, very patient and tactful, adaptable and flexible, eager to learn, attentive to details and works well with others.
Strong customer service orientation
Applicants must be willing to work in Mandaluyong.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably 1-4 Yrs Experienced Employees specializing in Engineering - Others or equivalent.
Full-Time positions available.

Company Information:

"GLOBE TELECOM TRANSFORMS AND ENRICH PEOPLE'S LIVES THROUGH COMMUNICATIONS."

We provide our customers with a superior experience and are a center of excellence for innovation worldwide. We learn, we discover, we work together as a team, and we always strive for excellence. To make great things possible.

Contact Information:

Level 1 Robinson's Galleria Mall, Ortigas,
Quezon City,
National Capital Reg 1100
TeleFax: 63-2-6372208

Note:

Preference will be given to candidates who APPLY ONLINE. Interview invitations may be sent via e-mail so please check your e-mail regularly.

Philippine call center news and update

2007-05-22T19:31:00.000-07:00

Hosted Call Center Deliver Cost Savings of 60 percent

Hosted contact center Service provider NewVoiceMedia has launched Contactworld, heralding the service as a next-generation steps for voice applications. The call center solution has been designed to help companies introduce Individual Caller Treatment (ICT), a new personalised service that can turn any call center into a highly-focussed, precision marketing tool. Read more.

Call Center Bomb threat

More than 2000 employees of a call center based at Taguig Global City were forced to vacate their seats early Tuesday after receiving a bomb threat. Read more.

Technical support representative - Cebu City

2007-05-22T18:08:00.000-07:00

Job Position/Title:

TECHNICAL SUPPORT eREP (CEBU-BASED)
(Central Visayas - Cebu City)

Job Description:

Technical support representative

Requirements:

Excellent English communication skills
Sales or customer service experience an advantage
Extensive technical knowledge in troubleshooting, hardware and software support
Knowledge in web hosting, broadband connectivity or dial-up preferred
Graduate of Computer Science, MIS, or any IT-related course preferred
Candidate must have finished two years of college education without back subjects
Willing to work on shifts
Fresh graduates are encouraged to apply
Full-time positions available

Company Information:

PEOPLESUPPORT is one of the major and largest US-based business process outsourcing (BPO) providers with over 7,000 employees spread out in global-class facilities in Manila, Cebu and Costa Rica. BPO Company like PEOPLESUPPORT delivers world-class customer care, accounts receivable management and back office processing solutions to notable Fortune 1000 US-based companies. Read more.

Contact Information:

Manila
PeopleSupport Center
Ayala Avenue corner Senator Gil Puyat Avenue
Makati City, Philippines
Phone 011(632) 885-8000
Fax 011(632) 885-8097

Robinsons Summit Center
29th - 33rd Floors 6783 Ayala Avenue Makati City 1200
Phone (63) 2 755-2602

Cebu
PeopleSupport, Inc. (Cebu)
E-Office Unit no. 6 Asiatown IT Park Apas, Lahug Cebu City, Philippines 6000

PeopleSupport, Inc. (Cebu) Skyrise Building, 2nd Floor Asiatown IT Park Apas, Lahug Cebu City, Philippines 6000
Phone (63.32) 234-8200
Fax (63.32) 234.8299

Note:

We pay a PREMIUM for international call center experience. Apply online via www.peoplesupport.com

We strongly encourage walk-in applications for eRep positions.

For walk-in corporate positions applications please visit this address:

Level 1 Robinson's Galleria Mall, Ortigas,
Quezon City,
National Capital Reg 1100
TeleFax: 63-2-6372208

Visit us at any of our offices with your updated resume

Technical Support Specialists - Mandaluyong City

2007-05-22T17:58:00.000-07:00

Job Position/Title:

Customer Care Specialists (Technical Support Account)
(Mandaluyong City)

Job Description:

Technical Support Specialists

Responsible for providing excellent technical support for one of the world's leading provider of Consumer Electronics products.

Requirements:

Must have completed at least 3 years of college education, preferably in Engineering or should have computer diploma
Work experience as technical support in a call center environment, particularly in troubleshooting, is a definite advantage
Certification on A+, NET or Cisco CCNA is preferred
Fresh graduates are welcome to apply
Must possess excellent command of oral and written English
Must possess active listening skills
Must be highly proficient in the use of computers and various applications
Must be patient and willing to work in a fast-paced, dynamic and schedule-shifting environment

Certified Professional Call Center Agent Program

2007-05-21T19:33:00.000-07:00

May 21-SMRC Learning Alliance Sdn Bhd (SMRC), Kuala Lumpur. A major training and recruitment center, with Teledirect Telecommerce Sdn Bhd (Teledirect), a regional outsource call centers and London Chamber of Commerce and Industry (LCCI) International Qualifications Malaysia) Sdn Bhd entered into a smart partnership to develop its globally recognised Certified Professional Call Center Agent Program at a MoU signing ceremony held recently in Kuala Lumpur.

The MoU signing between Dr Chow Yong Neng, General Manager of SMRC, Mr Francis Chung, Managing Director of Teledirect and Mr Sean Leslie, Managing Director of LCCI Asia signified the commitment of the three parties in designing an accredited program for the call center industry.

Customer Service Representative - Makati City

2007-05-21T19:20:00.000-07:00

Job Position/Title:

Pioneer DAY SHIFT Customer Service Representative
(National Capital Reg - Makati City)

Job Description:

Customer Service Representative

Requirements:

Candidate must possess at least a Bachelor's/College Degree in any field.
Must have at least 6 months experience with an International call center
Must have been regularized in his previous call center.
Applicants must be willing to work in Metro Manila
Applicants should be Filipino citizens or hold relevant residence status.
Full-Time positions available.

Contact Information:

Level 1 Robinson's Galleria Mall, Ortigas,
Quezon City,
National Capital Reg 1100
TeleFax: 63-2-6372208

Experienced technical support agent - Muntinlupa City

2007-05-20T19:21:00.000-07:00

Job Position/Title:

URGENT:EXPERIENCED TECHNICAL SUPPORT AGENT
Northgate, Alabang
Muntinlupa City

Job Description:

EXPERIENCED TECHNICAL SUPPORT AGENT

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* Required language(s): English.
* Applicants must be willing to work in Alabang,Muntinlupa City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 yrs experienced employees specializing in IT/Computer - Network/System/Database Admin or equivalent.

Company Information:

3i - Interaction, Innovation, Inspiration is the Call Center Solutions Division of Q2 HR Solutions. 3i specializes in the placement of candidates in various call center positions. We also provide an extensive range of modular training interventions specifically designed to build capabilities and to produce measurable results for call centers. Read more.

Contact Information:

Unit 502 Southgate Building Finance Ave.
Madrigal Business Park, Ayala Alabang
Tel #: 772-4307
lester.3i@Q2HRS.com

Note:

Look for Lester, Full-Time positions available.

Philippine call center

2007-05-19T18:58:00.000-07:00

Www.call-center-philippines.org launch (May 11, 2007)

Discuss all related topic about Philippine call center.

Call center Philippines is almost ready (May 16, 2007)

Call center Philippines is now almost ready to launch, after so many troubles we incountered to make this blog run properly we are proud to announce that we are now online and already indexed by google.

Call Center Philippines » Www.call-center-philippines.org launch
Posted by admin under services , software , solutions , technology , jobs , inbound , outbound , offshore , outsourcing , BPO , Magazine , application …
http://www.call-center-philippines.org/blog/index.php/…

www.call-center-philippines.org
An interactive journal about call center services, news, jobs, career opportunities and contact center industry development.
www.call-center-philippines.org/

Wacth for the luanching soon…

Technical Call Center Representative - Makati City

2007-05-19T03:55:00.000-07:00

Job Position/Title:

Technical Call Center Representative (URGENT WITH GOOD COMPENSATION PACKAGE)
(National Capital Reg - Makati City)

Job Description:

Technical Call Center Representative

Requirements:

Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field. Candidates who did not finish 2 years in college will not be entertained
Good communication skill is a must
Applicants must be willing to work in Makati City.
Requirement: Basic knowledge in PC troubleshooting and Anti Virus Softwares
Applicants should be Filipino citizens or hold relevant residence status.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.
16-20k Gross Package

Contact Information:

Level 1 Robinson's Galleria Mall, Ortigas,
Quezon City,
National Capital Reg 1100
TeleFax: 63-2-6372208

Technical Support eREP - Cebu City

2007-05-17T19:29:00.000-07:00

Job Position/Title:

TECHNICAL SUPPORT eREP (CEBU-BASED)
(Central Visayas - Cebu City)
PeopleSupport, Inc.

Job Description:

TECHNICAL SUPPORT

Requirements:

Excellent English communication skills
Sales or customer service experience an advantage
Extensive technical knowledge in troubleshooting, hardware and software support
Knowledge in web hosting, broadband connectivity or dial-up preferred
Graduate of Computer Science, MIS, or any IT-related course preferred
Candidate must have finished two years of college education without back subjects
Willing to work on shifts
Fresh graduates are encouraged to apply
Full-time positions available

Company Information:

Contact center company like PEOPLESUPPORT, INC. is one of the biggest major US-based business process outsourcing (BPO) providers in Asia especially in the Philippines. Approximately 7,800 staff are spread out among global facilities in Manila, Cebu and Costa Rica, and its headquarters in Los Angeles, California, USA. Read mor e.

Contact Information:

PeopleSupport, Inc. (Cebu)
E-Office Unit no. 6 Asiatown IT Park Apas, Lahug Cebu City, Philippines 6000

PeopleSupport, Inc. (Cebu) Skyrise Building, 2nd Floor Asiatown IT Park Apas, Lahug Cebu City, Philippines 6000
Phone (63.32) 234-8200
Fax (63.32) 234.8299

Benefits of a hosted contact center

2007-05-16T18:45:00.000-07:00

Traditional traditional call answering are not primary solutions for customer calling with emergency needs - they are looking for a human voice. With on demand contact centers, agents only need a phone-line and a fast Internet connection to connect dispatch screens. Read this contact center case study to learn how certain contact center company improved efficiency by tracking peak call periods and forecasted customer demand. Realize the benefits of a hosted contact center including:

Accelerated customer service.
Increased your customer satisfaction.
Ensured efficient and effective routing and handling of customer queries.
Reduced contact center operations and maintenance costs.

Call Center Agent - Quezon City

2007-05-16T18:33:00.000-07:00

Job Position/Title:

Call Center Agent - Commonwealth
(National Capital Reg - Quezon City)

Job Description:

Call Center Agent

Requirements:

Candidate should have an excellent command of the English Language both oral and written.
Previous experience in the call center industry is an advantage but not a requirement.
Computer literate with above average typing skills.
Candidate must be wiling to work shifting, graveyard and holidays
Candidate must possess at least a Vocational Diploma, Short Course Certificate, Undergraduate, or Bachelor's/College Degree in any field.
Applicants must be willing to work in Quezon City.
Full-Time positions available.

Contact Information:

Level 1 Robinson's Galleria Mall, Ortigas,
Quezon City,
National Capital Reg 1100
TeleFax: 63-2-6372208

Call Center Agent - Australian Telecom

2007-05-15T18:50:00.000-07:00

Job Position/Title:

Call Center Agent - Australian Telecom
(National Capital Reg)

Job Description:

Call Center Agent

Requirements:

Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field.
Applicants must be willing to work in Metro Manila
Applicants should be Filipino citizens or hold relevant residence status.
Experienced applicants of 6 or more months needed in a call center environment.
Full-Time positions available.

Contact Information:

JobStreet SELECT - JobStreet.com Phils. Inc.
Level 1 Robinson's Galleria Mall, Ortigas,
Quezon City,
National Capital Reg 1100
TeleFax: 63-2-6372208

Technical Support / HelpDesk Agent - Pasig

2007-05-15T18:43:00.000-07:00

Job Position/Title:

Call center Technical Support / HelpDesk Agent - DAY SHIFT
(National Capital Reg - Pasig)

Job Description:

Resolve our customers' technical queries and concerns by providing real time support accurately for Internet customers in Australia through phone and email.
ADSL, Dial-Up and network administration experience is an advantage.
Experience with any of the following platforms, Windows and Linux Operating System Ensure schedule adherence

Requirements:

CALL CENTER EXPERIENCE IS A MUST
Candidate must possess at least a Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
Knowledge in TCP/IP, OSI Layers, Firewall, VPN, SMTP, POP3
Must be knowledgeable in operating network equipment such as adsl and dial-up modems, routers, firewalls, proxy servers
Required language(s): English Applicants must be willing to work in Pasig.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably 1-4 yrs experienced employees specializing in Customer Service or equivalent.
Full-Time positions available.
Can start immediately

Company Information:

Orchid Cybertech Services Inc., is a growing company in the internet and telecommunications industry. This contact center are seeking experienced and motivated members to work with a major Australian client on various systems and projects. This is a “hands-on” role.

Contact Information:

Level 1 Robinson's Galleria Mall, Ortigas,
Quezon City,
National Capital Reg 1100
Telephone: 63-2-6891106-09
Fax: 63-2-6336184

Technical Support Agent - 3i Interaction Innovation Inspiration

2007-05-14T22:14:00.000-07:00

Job Position/Title:

Experienced Technical Support Agent
Northgate, Alabang
3i Interaction Innovation Inspiration

Job Description:

Experienced Technical Support Agent

Requirements:

Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
Required language(s): English.
Applicants must be willing to work in Alabang,Muntinlupa City.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably 1-4 yrs experienced employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
Full-Time positions available.

Company Information:

3i - Interaction, Innovation, Inspiration is the Contact Center Solutions Division of Q2 HR Solutions. This contact center company specializes in the placement of candidates in various call center positions. We also provide an extensive range of modular training interventions specifically designed to build capabilities and to produce measurable results for contact centers.

Contact Information:

Unit 502 Southgate Building Finance Ave.
Madrigal Business Park, Ayala Alabang
Tel #: 772-4307
Look for Lester
lester.3i@Q2HRS.com

Technical Support Representative - Vision-X Inc.

2007-05-12T19:39:00.000-07:00

Job Position/Title:

Technical Support Representative
Quezon City - National Capital Reg
Vision-X (Phils.), Inc.

Job Description:

Technical Support Representative

Requirements:

Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
Required skill(s): Routers (SOHO), Modems, Hubs, Switches
Required language(s): English.
At least 1 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Quezon City.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.

Company Information:

VXI began operating as a provider of outsourced call services in the ethnic, in-language market segment. While we continue to be unique in our services our mainstream English speaking service dominates our total project portfolio today. Read more.

Contact Information:

Vision - X (Philippines), Inc.
PH Trunk: (632) 8892200 | Fax: (632) 8892322
15F RCBC Plaza Building Tower 2, Ayala Corner Gil Puyat Ave.,
Makati City, Philippines 1203
1024 EDSA (near SM North Edsa), Quezon City
http://www.vxiusa.com

Note:

3 Full-Time positions available.

Vision-X Philippines - contact center

2007-05-12T19:13:00.000-07:00

Vision-X is uniquely immovable with wholly-owned contact centers in the US, China and the Philippines in a dedicated agent atmosphere. Vision-X integrated Inbound and Outbound call centers support Customer Service, Sales, and Retention programs. No matter where your project is located, you are always dealing with an American company. Supporting 25+ languages, This call center company has a strong track record with projects in English, Spanish, Mandarin, Cantonese, Vietnamese, Korean, and Tagalog. Vision-X features a compact suite of leading edge technology, a fully redundant network, a track information of performance, and flexible relationships. Our consultative approach includes offer management, scripting, and ethnic database marketing.

Vision-X is ranked in the 50 largest contact centers by Customer Interactions Solutions magazine for Inbound (#34), Outbound (#18) and International (#19) call handling with over 2300 seats worldwide. And adds to this call center company collection of industry awards including 2002 and 2003 MVP Quality Awards. Vision-X began operating as a provider of outsourced call services in the ethnic, in-language market segment. While this call center company continue to be unique in their services this contact center company mainstream English speaking service dominates their total project portfolio today.

At Vision-X, they continually work to grow the scale and scope of their business. Since Vision-X founding, they have fielded millions of customer interactions in many languages of projects for both large multi-nationals and small local clients. This call center company commitment and responsiveness to their clients and their customers set Vision-X apart. Vision-X’s world class call centers are staffed with quality people using superior processes, supported by leading-edge technology and are developed to competitive pricing.

Contact Information:

Vision - X (Philippines), Inc.
PH Trunk: (632) 8892200 | Fax: (632) 8892322
15F RCBC Plaza Building Tower 2, Ayala Corner Gil Puyat Ave.,
Makati City, Philippines 1203
1024 EDSA (near SM North Edsa), Quezon City
http://www.vxiusa.com

HDS established a call center

2007-05-12T04:55:00.000-07:00

Hitachi Data Systems (HDS) has established a call center to accommodate support services to its customers and partners in the Asia-Pacific region, which the company said is the first of its kind in the region that caters to storage deployments.

Located at Chulan Towers in Malaysia's main city Kuala Lumpur, the latest facility occupies 12,500 square feet office space and has a personel strength of 40 people, which HDS plans to develop by 30 percent over the next five years, according to the storage vendor.

Dubbed Deal Operations Center, the hub will accommodate support services in the areas of solution configuration, inventory allocation, pricing plan, and audit and compliance, to the HDS' regional sales teams and channel partners in twelve countries: India, Australia, Hong Kong, Indonesia, China, the Philippines, Malaysia, New Zealand, Korea, Singapore, Taiwan and Thailand.

The call center will also allow "real-time updating of account details and requirements", where the company's sales teams can have best access to up-to-date information, HDS said.

"With the Deal Operations Center, Hitachi Data Systems sales teams and partners in this region will be supported and equipped to answer to our customers within a shorter timeframe," Michael Cremen, Asia-Pacific senior vice president and general manager at HDS, said in a statement.

Technical Support Representative - Makati City

2007-05-12T04:15:00.000-07:00

Job Position/Title:

Technical Support Representative (URGENT)
(National Capital Reg - Makati City)
S-CUBE, INC. (Search & Selection Services, Inc.)

Job Description:

Technical Support Representative

Requirements:

Candidate must possess at least a Vocational Diploma / Short Course Certificate or
Bachelor's/College Degree in any field. Candidates who did not finish 2 years in college will not be entertained
Good communication skill is a must
Applicants must be willing to work in Makati City.
Requirement: Basic knowledge in networking and troubleshooting.
Applicants should be Filipino citizens or hold relevant residence status.

Company Information:

A complete Human Resources consulting company that caters to every aspect of Personnel and Human Resources.

Contact Information:

S-CUBE, INC.
5F YL Finance Building 115 Rufino St. corner Salcedo St.
Legazpi Village Makati
Tel: 8137175

Technical support representative - VCC Link

2007-05-10T19:28:00.000-07:00

Job Position/Title:

TECHNICAL SUPPORT REPRESENTATIVE (TSR)
(National Capital Reg - Alabang,Makati,Ortigas,Mandaluyong,Libis,Commonwealth)
Vital Call Center Link

Job Description:

TECHNICAL SUPPORT REPRESENTATIVE.

Requirements:

Candidate must possess at least a Bachelor's/College Degree in any field, preferably IT related.
Technically proficient in PC architecture, Operations Systems, The Internet and Desktop Applications and other technical-related skills.
With Diagnostic, Problem Solving and Time Management Skills
Applicants must have excellent English skills both oral and written.
Applicants must be willing to work in Alabang, Makati, Ortigas, Mandaluyong, Libis, Commonwealth.
Applicants must be willing to work on a graveyard and shifting schedule.
Applicants should be Filipino citizens or hold relevant residence status.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.

Company Information:

Vital Call Center Link (VCC Link) started in January 2004, and was incorporated to primarily offer contact center solutions to offshore companies, and now answer to call center needs: systems and procedure development and set up, supply of quality manpower, provide sales and customer service training. Read more.

Contact Information:

Level 1 Robinson's Galleria Mall, Ortigas,
Quezon City,
National Capital Reg 1100
Telephone: 63-2-6891106-09
Fax: 63-2-6336184

Vital Call Center Link

2007-05-10T19:19:00.000-07:00

Vital Call Center Link (VCC Link) started in January 2004, and was incorporated to primarily offer contact center solutions to offshore companies, and now answer to call center needs: systems and procedure development and set up, supply of quality manpower, provide sales and customer service training.

For our recruitment services, Vital Call Center Link Link is dedicated to the highest standards of service to both our clients and candidates. We try to match you with the companies that we work with; understanding exactly the needs of both the employer and the jobseeker is our utmost concern.

Vital Call Center Link client for this position is an international provider of integrated customer management solutions, including customer contact, fulfillment and marketing services. They are currently expanding their team and looking for the right candidate with the right type of aptitude for this challenging position

Vital Call Center Link
1508 Cityland 10 Tower 2 HV Dela Costa St.
Salcedo Village Makati Metro Manila
Telephone: (632) 753 - 1186; (632) 753 - 1187
Fax: (632) 753 - 1184
www.vcclnk.com

Sandstone Technology Development Center

2007-05-09T18:39:00.000-07:00

Sandstone Technology is a multi-national software company in search of recruits capable of contributing to finance industry solutions for premier companies in Australia and the UK. If you are a professional desiring a stable long-term career in building quality software products for N-tier enterprises, do not hesitate to explore our career opportunities today.

Sandstone is actively recruiting for several openings in our development center in Makati. Sandstone Technology Philippines Inc. is a branch office of an Australian software company that specializes in the development of complex software application for the finance industry.

Sandstone offers outstanding benefits, competitive salary, career advancement, great culture and fun working collegial environment to people who are handpicked to join the team of young bright professionals.

Contact Information:

email: jobs.ph@sandstone.com.au
Visit: www.sandstone.com.au

In-House Technical Support - Makati City

2007-05-09T18:16:00.000-07:00

Job Position/Title:

In-House Technical Support - Network Associate
(National Capital Reg - Makati City)
Sandstone Technology

Job Description:

Maintains, analyzes, troubleshoots and repairs workstations, hardware and computer peripherals;
Documents, maintains, upgrades or replaces hardware and software systems;
Assists networks/system users with problems, installs new software and updates workstations;
Assists the Network/System Administrator with systems back-ups & recovery and monitors system performance and network health;
Provides immediate corrective solutions for user-level access errors;
Ensures that all network and system downtime is properly recorded and submits an Incident Report to network/systems administrators;

Requirements:

Candidate must possess at least a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
Applicants must be willing to work in Makati City.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
Must have at least 2 year(s) working experience as Technical Support/Network Associate, preferably with hands-on experience with Window & Linux Server Administration and Windows Desktop troubleshooting
Must have knowledge in Operating Systems support of the following: Windows 2003/XP & Linux Fedora/Debian
Must have knowledge in TCP/IP suite; Network (WAN/LAN/WLAN) Troubleshooting; VPN; Remote Administration; and Internet services (HTTP, DNS, FTP, MAIL).
Knowledge with Virtual Machine Technologies (VMware, Virtual Box, XEN) is an advantage
Proficient in hardware set up & troubleshooting
Good in English oral and written communication skills
Willing to be always on-call (24/7)
Self-motivated, goal-oriented, fast learner, team player and possesses a good interpersonal skills.
Full-Time positions available.

Company profile:

Sandstone Technology is a multi-national software company in search of recruits capable of contributing to finance industry solutions for premier companies in Australia and the United Kingdom. If you are a professional desiring a stable long-term career in building quality software products for N-tier enterprises, do not hesitate to explore our career opportunities today. Read more.

Contact Information:

Level 1 Robinson's Galleria Mall, Ortigas,
Quezon City,
National Capital Reg 1100
Telephone: 63-2-6891106-09
Fax: 63-2-6336184

Note:

Opportunity and challenge of working in a growing software company operating for the Finance industry in Australia, United Kingdom and Asia

Interested applicants may send their resume and copy of transcript of record via email: jobs.ph@sandstone.com.au
or may visit us at www.sandstone.com.au

Lost your credit card? Inform contact center

2007-05-08T18:52:00.000-07:00

Has anyone stolen your card or have you lost it? The very first thing you should do is call up the bank’s 24-hour contact center. You have to give instantaneous action otherwise, you may end up with a big outstanding balance if someone else misuses your card.

Lost card: Customer is liable

In certain country in Asia, credit card companies have a provision in their written agreement with the customer that the company is not liable for fraudulent transactions unless the customer reports the loss instantly. Sometimes, banks provide that cardholders enjoy a zero lost credit card liability only after the loss is reported to the bank company in writing/or via bank contact center support.

What does this mean?

‘Zero liability’ means that you don't need to pay a single penny if your credit card is stolen or has been subjected to fraudulent practices. However, in certain country in Asia, this liability policy comes into effect only after the customer informs the bank.

When you call at bank’s 24-hour contact center number, the tele-banking executive will confirm few personal information to ensure that you are the genuine card holder. Subsequently, the card is deactivated with instant effect. After this, you carry zero liability on any fraudulent transactions on your card.

IT Support - Graveyard Shift

2007-05-07T19:03:00.000-07:00

Job Position/Title:

IT Support - Graveyard Shift (for Eastwood office)
(National Capital Reg - Eastwood,Quezon City)

Job Description:

Assist Philippine and US Trainers with technical-related difficulties.
Provide support to European colleagues.
Solve simple network problems.
Act as a mediator between the company and its clients.
Help the sales team in managing billing issues.

Requirements:

Candidate must possess at least a Bachelor's/College Degree in Computer
Science/Information Technology, Business Studies/Administration/Management or equivalent.
Required skills: Windows NT/95/XP applications.
Required language: English.
Experience in working in a call center an advantage.
Applicants must be willing to work in Eastwood, Quezon City.
Applicants should be Filipino citizens or hold relevant residence status.
Willing to work on a graveyard shift.
Required language(s): English.

Company profile:

iTi Consulting is a Swiss international company that specializes in English distance learning. It was founded with a vision to provide superior English training using the latest in communications technology and the finest individuals in the training industry. Recognizing the presence of a highly educated English-speaking workforce in the Philippines, iTi Consulting was established here and began its operations in 2004. Read more.

Contact Information:

jobs@iti-consulting.com

iTi Consulting Inc. (Libis).
10th Floor IBM Plaza,
Eastwood City, Libis,
Quezon City, 1110
Philippines

iTi Consulting Inc. (Alabang).
U101, Bldg.B Northgate Cyberzone,
Filinvest Corporate City,
Alabang Muntinlupa City, 1781
Philippines

Note:

Entry level compensation ranges from P12,000 - P17,000 (plus meal and transportation allowances), and will increase depending on your performance. Newly hired IT Support members will undergo extensive training and may eventually be qualified for Microsoft certification.

iTi Consulting Inc. - International Training & Innovation

2007-05-07T18:39:00.000-07:00

iTi Consulting is a Swiss international contact center company that specializes in English distance learning. It was founded with a vision to accommodate superior English training using the newest in communications technology and the finest individuals in the training industry. Recognizing the existence of a high level educated English-speaking contact center workforce in the Philippines, iTi Consulting was established here and began its operations in 2004. iTi Consulting in Eastwood is the headquarters for training and IT operations, managing worldwide operations such as those in the United States and Canada. iTi plans to extend a branch within the Philippines before the year ends and will be opening its anoteher site in Alabang in May, 2007.

iTi Consulting’s success lies in its people. Its contact center workforce consists of top-notch individuals who are devoted to ensuring that our learners get the finest service possible. With skill and productivity as this contact center company main recruitment criteria, we make certain that only the exceptional are hired.

Contact Information:

info@iti-consulting.com

iTi Consulting Inc. (Libis).
10th Floor IBM Plaza,
Eastwood City, Libis,
Quezon City, 1110
Philippines

iTi Consulting Inc. (Alabang).
U101, Bldg.B Northgate Cyberzone,
Filinvest Corporate City,
Alabang Muntinlupa City, 1781
Philippines

For more information visit: www.iti-consulting.com

Call centre staff can't say hello in Welsh

2007-05-07T18:27:00.000-07:00

A health and safety clampdown has stopped telephone operators saying "Good morning" in Welsh - in case it strains their vocal chords. Union officials want English-speaking telephone personel at offices in Wales to be cleared from saying "Bore da" for good morning to callers.

It scared the call center workers usually only talk in English - and speaking the additional greetings in the Welsh language could hurt their voice. Most huge companies and councils in Wales have a bilingual policy by answering in both Welsh and English. Callers are greeted by "Bore da" in the morning and then "prynhawn da" for "Good Afternoon."

But Welsh-language speakers are furious the common friendly greeting could be silenced because of the health and safety crackdown. Call center operators at the Vale of Glamorgan council based in Barry, South Wales, are the first to stop answering in Welsh to cut down their time speaking. Union officials say the aim is to bound speaking time for staff - preferred by the Health and Safety Executive for good call center practice.

But the ban on bilingualism has been trademark "absurd". One call center council worker said: "It's ridiculous. It's political correctness gone mad. "How much can it hurt just to say 'bore da' or 'prynhawn da' when you answer?" More than a third of the population of Wales can speak Welsh - but the percentage in Anglicised areas such as the Vale of Glamorgan is about 10 per cent.

But Dave Joyce, national health and safety officer of the Communication Workers Union, return the ban on Welsh. He said: "Call center work can be very intense and target driven and staff spend a great proportion of their day on the telephone. "Vale of Glamorgan council call center personel undoubtedly have a justified case which deserves support."

A spokesman for the Vale of Glamorgan council proved personel have stopped answering in Welsh after their health and safety concerns. He said: "The first response that each clients receives is a recorded message in English that welcomes them to the council. "We will now be extending a recorded message in Welsh which also says diolch - thank you."

UK cos to bring back overseas contact centers

2007-05-06T19:04:00.000-07:00

Frustration with overseas contact centers, including some in Asia, could see major United Kingdom firms such as banks, bringing their telephone operations back to Britain, a survey said on Sunday.

According to alliance and some experts, cultural misunderstandings and concerns over the quality of service from offshore contact centers are forcing companies to think again of their strategies. The research by analysts Mintel found that 82% of people questioned indicated they would rather not speak to someone in an overseas contact center when discussing their financial affairs.

More than four out of five adults questioned were worried about the extra potential for account misunderstandings, while security fears are also a real area of concern for three-quarters of consumers, even though there is actually no facts that security problems at offshore contact centers are any worse than in their United Kingdom counterparts.

Chairwoman of Call Centre Management Association, said the extensive opinion was that overseas operations were still viable. Over the past 12 months, a number of banks, financial services and utility firms have ‘repatriated’ contact center services to United Kingdom from India.

Experts said: “Although the cost of overseas outsourcing can be low, we’re not able to achieve savings at the risk of customer satisfaction.”

An expert on international and domestic contact center industry, said, “Difficulties have emerged in Asia. There are questions over service quality, turnover of staff according to contact center research is about 75% per annum.

Convergys opens 2nd call center in Cebu

2007-05-06T18:32:00.000-07:00

Cebu City, Philippines - US-based business process outsourcing (BPO) giant Convergys Corp. is extending it's operations in the Philippines with a second integrated call center in Cebu, this time in Asiatown IT Park in Lahug. The new call center, which will have up to 700 new employees, will serve worldwide clients. This will add about 1,200 employees in the existing Convergys center in Arcenas Estate, Banawa.

The new facility establishes Convergys as the biggest, multi-client, United States-company-owned call center operation in the Philippines, and one of the biggest employers in the province of Cebu.

Philippine President Gloria Arroyo is expected to lead the dedication of Convergys’ eighth Philippine call center located in i2 Building along Jose Maria del Mar Avenue, Asiatown IT Park. A host of Cebu officials led by Cebu Governor Gwendolyn Garcia and Mayor Tomas Osmena is also expected to attend.

Clint Streit, Convergys Executive Vice President of Customer Care, and Marife Zamora, Vice President and Country Manager, will be hosting these dignitaries.

Among Convergys’ present accolades are the Philippine Economic Zone Authority’s Employer of the Year Award, which it has won for the second year in a row; and the Outstanding Exporter of the Year Award. The International ICT Awards, which recognizes organizations and individuals who help put the Philippines and Filipinos in the minds of worldwide business leaders, also recognized Convergys with its Employer of the Year award this year.

Convergys’ consistent recognition for its admirable employee relations and development activity stems from its career path support programs. The contact center company supports employees from initial hire to Team Leader, to Operations Manager, on to director and eventually potentially to a vice president level position and above. These career gateway have helped contact center company achieve the greatest employee commitment and satisfaction rating across all call center sites in the region.

Helpdesk Analyst - INFONXX Makati

2007-05-05T21:16:00.000-07:00

Job Position/Title:

Helpdesk Analyst
(National Capital Reg - Makati)
INFONXX

Job Description:

Support and coordinate support for the local and remote users communities; including desktops, laptops, and networking. Support hardware, software, and voice and data communication equipment. First line of support, using basic troubleshooting skills for phone calls and network monitoring pages: contact on-call staff as required and work with the problem coordinator to escalate problems as defined by Problem Management procedures.
Become aware of fixes to known issues (routers, servers, switches,and network) for quick resolution. Update and maintain troubleshooting guides. Maintain current technical expertise in the rapidly changing technology and utilize state-of-the-art techniques when implementing or recommending solutions.
Keep a log of all activities and troubleshooting, attend meetings and training. Generate metric reports: utilization, peaks, outages, etc.
Update and maintain operations and configuration documentations.
Technical evaluation of critical issues and incidents, participation in root cause analysis teams and management of project activity impacting the call centers.
Perform other duties as assigned.

Requirements:

At least 1 year experience with LAN/WAN voice and data networks inlcuding VOIP. Background in the setup, support and management of application servers, LAN and file printing, E-mail servers, remote access technology, voice communications, wide area networks, Internet infrastructure and T1/Frame Relay.
Experience supporting voice and data network hardware; common desktop hardware, OS, and applications; and LAN hardware, OS, and applications required.
IT user support, Help Desk, IT service request, application support, workstation support, environment migration and project management skills are preferred. A customer service approach to supporting end users, working with vendors and coordinating with the US-based IT department is a must
Strong communication and interpersonal skills and be able to interact effectively with customers

Company profile:

Solutions from INFONXX have generated dramatic usage increases. INFONXX now handles more than 13 million enhanced directory assistance calls a month as we have aggressively expanded our service. Read more.

Contact Information:

Level 1 Robinson's Galleria Mall, Ortigas,
Quezon City,
National Capital Reg 1100
Telephone: 63-2-6891106-09
Fax: 63-2-6336184

Call Center Solutions - INFONXX

2007-05-05T20:57:00.001-07:00

INFONXX is the world’s premier provider of directory assistance and enhanced information services. Founded in 1991, contact center like INFONXX has been organized from the beginning to respond to highly specific information needs. We've developed a suite of enhanced information solutions not available from traditional DA providers.

This success is based on superior technology, exacting quality control, and uncompromising standards of customer service. Our agents undergo constant, intensive screening, training and monitoring to ensure that those standards are always maintained. Solutions from INFONXX have generated dramatic usage increases. This contact center now handles more than 13 million enhanced directory assistance calls a month as we have aggressively expanded our service.

For more information, you may visit our site www.infonxx.com

Contact Information:

INFONXX Philippines, Inc.
11th Floor, RCBC Plaza Tower II
Ayala Avenue cor. Sen. Gil Puyat
Makati City 1200 Philippines
011-632-755-1600
011-632-755-1601

Santa Rosa Call Center
BTS Facility SRE-2A Commercial
Sta.Rosa Tagatay National Road
Brgy.Don.Jose, Sta.Rosa, Laguna, Philippines
011-632-632.756.7500

Call Center Solutions - INFONXX

2007-05-05T20:57:00.000-07:00

Customer support call center - Sykes Asia Inc.

2007-05-04T21:11:00.000-07:00

Sykes (http://www.sykes.com) provides global customer support solutions for many of the world's leading brand names. We are the best as technical product support experts. In fact, Investor's Business Daily calls us "the Rolls Royce of the technical support business."

Through our network of customer support call centers and fulfillment facilities, we are the bricks behind the clicks for many of the world's leading dot.com success stories and the partner of choice for long established organizations as they enable their products and services. We have the sources and experience to provide end-to-end eBusiness solutions.

Worldwide, Sykes contact center currently support 31 languages with over 14,000 employees at 70 locations in 16 countries, which include 40 customer support call centers, 10 eCommerce/fulfillment centers and 4 localization offices. In Manila, Sykes have been operating since 1997, and have grown from a staff of 16 to over 7200 employees in 7 years.

Contact Information and location:

Philippines
Cebu - Sykes Asia Inc.
KRC Commercial Building I
National Highway,
Subangdaku,
Mandaue City, Philippines
Tel: 6332-3489898
Fax: 6332-3489899

Makati - Burgundy
Sykes Asia Inc.
34th Floor Burgundy
Corporate Tower
252 Sen. Gil Puyat Avenue,
Makati City Manila,
Philippines 1200
Tel: 63-2 849-9098
Fax: 63-2 849-1513

Makati-Robinsons Summit
Sykes Asia Inc.
26th Floor Robinson Summit Building
6783 Ayala Avenue
Makati City, Manila,
Philippines 1200
Tel: 63-2 817-8781
Fax: 63-2 849-9396

Pasig City - Osma
Sykes Asia Inc.
45th Floor One San Miguel
Avenue Building
Shaw Boulevard corner
San Miguel Avenue
Pasig City, Manila, Philippines
1600
Tel: 63-2 849-9024
Fax: 63-2 849-9045

Quezon City
Sykes Asia Inc.
2nd Floor K-Pointe Building
23 Gilmore Avenue
Brgy. Mariana, Quezon City
1112 Republic of the Philippines
Tel: 632-535-6515

Technical Support Professional - Sykes

2007-05-04T20:48:00.000-07:00

Job Position/Title:

Technical Support Professional (Part Time)
(National Capital Reg - Quezon City/Makati City)

Job Description:

1. Customer Call receipt

Call receipt (first point of contact for Customers for problem recording)
Customer verification
Call problem validation and documentation
Initial technical problem analysis during Live Call handling

2. Pro-active network monitoring

Customer Alarm Tracking System alert monitoring and trouble ticket generation
Problem diagnostics
Initial Customer call

3. Ticket Management

Status customer on a regular basis
Work with internal support groups and recommend diagnostic tests based on degree of service impairment
LEC management and associated escalations
Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) all sectionalization and testing plans.
Escalate ticket according to process based on established intervals. A complete understanding of DMOQs and management structure is required to properly restore service within the allotted time frame.

Requirements:

University Degree
Telco, ISP or Help Desk experience or knowledge
CCNA or equivalent knowledge
Experience in or understanding of the support concepts associated with the following products or services: IP Technical Support, router management and configuration, network engineering, subnetting, an in-depth understanding of DNS, IP routing protocols, i.e., BGP, T1.5, IBRs, Frame Relay, and csu/dsu configurations.
Good negotiation skills, including conflict resolution
Excellent communication skills (verbal & written, technical & interpersonal)
Excellent problem solving skills
Logical and analytical reasoning
- Must have a strong command of the English language (written and verbal)
Required language(s): English.

Company profile:

Sykes provides global customer support solutions for many of the world's leading brand names. We are the best as technical product support experts. In fact, Investor's Business Daily calls us "the Rolls Royce of the technical support business." Read more.

Contact Information:

Level 1 Robinson's Galleria Mall, Ortigas,
Quezon City,
National Capital Reg 1100
Telephone: 63-2-6891106-09
Fax: 63-2-6336184

Telecommunications networks company Phillippines

2007-05-04T20:33:00.000-07:00

Huawei Technologies Phillippines, Inc.

Huawei Technologies is a leader in providing next generation telecommunications networks. The company is committed to providing innovative and customized products, services and solutions to create long-term value and potential growth for its customers.

This telecommunications networks company is one of the world's leading telecommunication equipment manufacturers and suppliers with offices around the globe. Huawei is quickly becoming a leading player in the global telecom market. Currently Huawei has 35,000 employees.

This telecommunications networks company is rapidly developing expertise in the area of telecommunications network implementation services, with the goal of becoming an international, full-services telecommunications network provider.

Huawei Technologies Phils., INC.
Unit 5302, 53/F, PB Com Tower,Ayala ave., cor Rufino St.
Makati City, Philippines
Salcedo Village, Makati, Philippines
Tel: 0063 2 8158808
Fax: 0063 2 8190500
E-mail: philippines@huawei.com
http://www.huawei.com