TECH SUPPORT REPRESENTATIVE-Ortigas Center, Pasig City

Job Position/Title:

TECHNICAL SUPPORT REPRESENTATIVE Major US PC & Laptop Acct (Hardware & Software)
Sitel Philippines (former ClientLogic)
Ortigas Center, Pasig City

Job Responsibilities:

• In this position, you must provide quality voice support and respond to clients’ issues and concerns of technical issue in a dynamic and fast-paced environment, must be a team player, must exercise good communications and professional customer service skills.
• You must be good in giving out troubleshooting instructions, must be familiar with major hardware and software issues and its solutions and must have technical experience or academic background.

Requirements:

1. Above average English communication skills
2. Willing to work in shifting schedules
3. At least 2nd year college
4. 18 years old and above
5. Confident and conversant, good in giving detailed instructions
6. Good background in PC hardware & software troubleshooting

Company Information:

The new Sitel is a global Business Process Outsourcing (BPO) leader. Formed by the merger of ClientLogic and SITEL in January 2007, Sitel meets clients’ customer care and transaction processing needs through 65,000 associates in 28 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 145+ facilities throughout North America, South America, EMEA and Asia Pacific.
Sitel’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.

Contact Information:

SiTEL
2nd Floor, The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road
Ortigas Center, Pasig City 1600
860-0000