World Class Call Center Solutions Provider - TouchStar

TouchStar, a World Class Call Center Solutions Provider, Launches New Products and Services in UK. Call Center Solutions Provider major software release offers advanced inbound functionality, multiple languages, and several latest applications. June 9, 2007 - Manchester, England. TouchStar today announces the availability of Center Solutions Provider 5.7 in Europe through Telecommunication Applications, a United Kingdom call center solution specialist and exclusive reseller of Call Center Solutions Provider.

This Call Center Solutions Provider Company enables contact centers to develop customer service and decrease operating costs with remote call center agents and VoIP connectivity. Call Center Solutions Provider company has also entered several new markets and continues to extend with new sales and development from current partners. TouchStar version 5.7 empowers call centers with latest features to drive profitability. Intelligent inbound ACD and IVR functionality as well as additional quality analysis tools improve a call centers ability to provide global customer service. Additional contact center campaign specific adjusted settings have also been added to level up performance: extend real time and batch performance data, automated report exports to email, various recording settings, and additional regulatory compliance options.

Supporting Spanish and French languages. TouchStar's Supervisor, Administrator, and Call Center Agent Applications are all now available in any language. Scripts for call center agents can be written in any language, ACD and IVR messages is possible to record in any language, and automated voice messages or reminders can be sent in English, Spanish, and French. TouchStar new version also incorporates several latest outbound calling and messaging campaign activity to provide additional changes by campaign to maximized productivity. Call center supervisors can select additional settings such as alternative dialling plans, call activity analysis, record fetching order, and several other latest settings. Enhanced dynamic line assignment has also been added to expand line usage and productivity.

The latest Visual Supervisor application enables managers to route their actual call center agent and facility layout. With a visual representation of the call center floor, supervisors can quickly and easily see an image of the contact center agent, the agent's name, status, number of calls, talk time, campaign, and lots of other metrics to manage real time activity. Visual Supervisor is revolution of the existing Call center Solution Supervisor Application that already provides real time information to help supervisors make intelligent decisions based on contact center agent, list, and campaign results and system activity. Call Center Solutions Provider Quality Assurance application allows a call center manager to listen to a recorded data and use a customizable electronic form to score the call. The benefit of Call Center Solutions Provider Quality Assurance application is that users can instantly gather data from call recordings to make intelligent decisions regarding their campaign activity, script, and contact center agent performance. Customer feedback is also easily obtained to develop the success of call center performance.

With the best quality products and services that TouchStar provides, it was important to look the right partner in the European region to become the exclusive reseller of Call Center Solutions Provider in Europe. TouchStar chose Telecommunication Applications due to the best credibility and support that Telecommunication Applications brings to the partnership. CEO of Call Center Solutions Provider, commented: "TouchStar is known around the world for Class Call Center customer support and software development in the call center industry. It was critical to carefully select the reseller partnership that would represent TouchStar. Call Center Solutions Provider thoroughly evaluated Telecommunication Applications to ensure that they could provide the same customer support that Call Center Solutions Provider commits to."

Head of Telecommunication Applications, commented: "TouchStar is not only the fastest growing Call Center Solutions Provider company in their industry globally, but their products are as well. With the success of reselling the Call Center Solutions Provider suite in Europe, Telecommunication Applications is now expanding into new markets. The release of Call Center Solutions Provider 3version 5.7 is the first of several this year that will provide TouchStar customers with enhanced features to drive productivity and profitability."