Ukrainian Contact center activities

On June 1, 2007 -- The Contact center at the Ministry of foreign affairs of Ukraine, which is supposed to provide information and advises on issues linked to travels of Ukrainian citizens abroad, began operating. The Contact center has been established in the course of implementing the Governmental activity “Towards the people” in the sphere of protection of rights and interests of Ukrainian citizens. Activities of the Call center will facilitate efficient reaction of the Ministry of foreign affairs of Ukraine and Ukrainian diplomatic missions abroad to unpredictable activity, which Ukrainian citizens abroad could face.

The staff addressing the Contact center will be able to receive answers on questions concerning the following:

• Procedures and rules for receiving visas for travels abroad;
• Consular and legal issues;
• Particular circumstances of visits abroad;
• Prevention of trade in human beings;
• Events of extraordinary character.

The contact center will work 24 hours a day and will provide efficient, skilled and free of charge contact center consultations. At the same time the MFA has been exploring possibilities to provide additional call center services for mobile subscribers, in particular to send sms-messages with call information of the Contact center and Ukrainian consular missions in the country, which is visited by mobile phone subscriber while entering roaming regime in this region, as well as introduction of a single short number of the contact center for all Ukrainian mobile operators.

Questions to the contact center can be asked by phone as well as by e-mail:

Contact center telephone in Kyiv – (+38 044) 238-15-50

E-mail address - callcenter@mfa.gov.ua