Tech Support Representative - Sitel

Job Position/Title:

Tech Support Reps for a Leading Computer Retailer in the US
(National Capital Reg - Ortigas Center,Pasig City)
Sitel


Job Description/Responsibilities:

Tech Support Reps - Sitel


Requirements:

• In this position, you must provide quality voice support and respond to clients’ issues and concerns of technical issue in a dynamic and fast-paced environment, must be a team player, must exercise good communications and professional customer service skills.
• You must be good in giving out troubleshooting instructions, must be familiar with major hardware and software issues and its solutions and must have technical experience or academic background.
• Above average English communication skills
• Willing to work in shifting schedules
• At least 2nd year college
• 18 years old and above
• Confident and conversant, can give clear & detailed instructions
• Good background in PC/laptop troubleshooting (harware and software)

Company Information:

Sitel began operations in Manila in order to provide a cost-effective contact center model for our English language clients around the world. The Philippines has developed into a natural hub for U.S contact center support with the use of English as the second national language, the primary language of business, and the extensive U.S. influence on the culture of the country. Some of the key benefits that attracted Sitel to the Philippines and make it a great market for offshore contact center support include:

• Available, highly-motivated and well educated workforce
• A well developed country, with a stable political and economic situation
• Ease of access for traveling visitors (no travel visa required)
• Reliable and highly redundant telephone infrastructure
• Reduced operating costs

The Sitel call centers are state-of-the-art design, taking advantage of the most reliable technologies, business continuity redundancies, and space utilization approaches.

This call center company operation in the Philippines leverages company global expertise in state-of-the-art call center technology (including VoIP, site interconnectivity, CRM tools, etc.) and call center company global best-practice approach to Human Resources, training, project implementation, and performance management. Sitel pay a great deal of attention not only to training company Customer Service Professionals (CSPs) in general call center skills and client product knowledge, but also in areas such as accent neutralization and regional cultural knowledge.


Contact Information:

Baguio City
Loakan Road,
Peza Complex, Loakan
Baguio City, Philippines 2600
Tel: +63.74.446.7410

Quezon City
25th Floor, Cyber One Building
#11 Eastwood Avenue
Eastwood City Cyberpark
E Rodriguez Jr Avenue
Bagumbayan, Quezon City
Tel: +63.2.688.2400

Pasig City
22nd Floor,
Wynsum Corporate Plaza
Emerald Avenue,
Ortigas Center
Pasig City, Philippines 1605
Tel: +63.2.860.0000


Note:

THIS IS AN URGENT REQUIREMENT! APPLY NOW AT OUR OFFICE AND START WORKING IN JUST 3 DAYS.


Related jobs to this post:

• Technical Support Representative - S-CUBE, INC.
• Tech Support Associate - S-CUBE, INC.
• Representative Agent - Negros Occidental
• Call Center Engineers - Negros Occidental
• Technical Support Representatives - Makati
• Helpdesk Representative - Mandaluyong
• Representative - Cebu City
• Representative - VCC Link
• PEOPLESUPPORT, INC.
• Inbound tech support eRep - National Capital Reg
• Technical Call Center Representative
• Tech Support eRep - Sitel (ClientLogic)
• Makati City - S-CUBE, INC.