Job Position/Title:
Call center Technical Support Engineer
Pasig, Philippines
Sykes
Job Description/Responsibilities:
- Passion for Technology, Strong desire to learn and up to date with latest technology
- Good Communication Skills – Spoken and written (including technical writing)
- Strong Problem Solving and Troubleshooting Skills – Thinks logically
- Has technical expertise in MS SQL, and Database Engines
- Ability to logically analyze and present information in detail
- Familiar with POS applications and Inventory Automations
- Strong work ethic and can work with minimum supervision
- Proven ability to learn and apply knowledge
- Knowledge in Programming is a plus
- Willing to work in a shifting schedule
- Contact Center experience is a plus
- Knowledge in the Retail industry
- Strong Customer service skills
- Preferably MCP/MCSA/MCSE
Requirements:
- Candidate must possess at least a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Science & Technology, Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent.
- Required skill(s): SQL, Databases, Accounting.
- Preferred skill(s): POS, Inventory Automation.
- Applicants must be willing to work in Pasig.
- Applicants should be Filipino citizens or hold relevant residence status.
- Preferably 1-4 yrs experienced employees specializing in IT/Computer - Software or equivalent.
- Full-Time positions available.
Company Information:
Sykes provides global customer support solutions for many of the world's leading brand names. We are the best as technical product support experts. In fact, Investor's Business Daily calls us "the Rolls Royce of the technical support business." Through our network of customer support centers and fulfillment facilities, we are the bricks behind the clicks for many of the world's leading dot.com success stories and the partner of choice for long established organizations as they enable their products and services. We have the sources and experience to provide end-to-end eBusiness solutions.
Worldwide, we currently support 31 languages with over 14,000 employees at 70 locations in 16 countries, which include 40 customer support centers, 10 eCommerce/fulfillment centers and 4 localization offices. In Manila, we have been operating since 1997, and have grown from a staff of 16 to over 7200 employees in 7 years. Sykes provides global customer support solutions for many of the world's leading brand names. We are the best as technical product support experts. In fact, Investor's Business Daily calls us "the Rolls Royce of the technical support business."
Through our network of customer support centers and fulfillment facilities, we are the bricks behind the clicks for many of the world's leading dot.com success stories and the partner of choice for long established organizations as they enable their products and services. We have the sources and experience to provide end-to-end eBusiness solutions. Worldwide, we currently support 31 languages with over 14,000 employees at 70 locations in 16 countries, which include 40 customer support centers, 10 eCommerce/fulfillment centers and 4 localization offices. In Manila, we have been operating since 1997, and have grown from a staff of 16 to over 7200 employees in 7 years.
Contact Information:
For inquiries, please call:
(Manila) - 02-8178781
(Cebu) - 032-348-9898
Submit your resumes to:
HRD@sykes.com
HR_CEBU@sykes.com
or visit us in any of our sites
For sales or business development concerns, send your queries to: businessdev@man.ph.sykes.com
Makati City
26/F Robinson's Summit Building Ayala Avenue, Makati City 1226 34/F Burgundy Corporate Tower 252 Sen. Gil Puyat Avenue Makati City 1200
Pasig City
HR RECRUITMENT OFFICE
19/F One San Miguel Avenue Building San Miguel Avenue cor. Shaw Boulevard Pasig City 1600
Quezon City
K-Pointe Building 23 Gilmore Street cor. Aurora Boulevard New Manila, Quezon City 1112
Mandaue City
KRC Commercial Building 1 National Highway, Subangdaku Mandaue City, Cebu 6014
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