Call center Representatives - The Design People, Inc.

Job Position/Title:

Call center Customer Support Representatives
Ortigas, Pasig
The Design People, Inc.


Job Description/Responsibilities:

Customer Support Representatives must have strong problem solving and communication skills. Candidates must be able to gather information about the customer issues, reference a knowledge base of answers and/or escalate the issue to U.S. Project Managers for new, unknown issues.


Requirements:

• Must have at least 1 year experience working as a Technical Support Representative – preferably in supporting customers for Web Hosting, Email and/or Web Design or other Internet-related fields.
• Strong interpersonal skills with the ability to work with various levels of users
• Analytical, systematic, goal-oriented and keen on details
• Excellent English communication skills both oral and written
• Ability to effectively prioritize and complete tasks with little or no assistance
• At least 1 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Ortigas Center, Pasig City.
• Full-Time positions available for day, graveyard and twilight shifts.
• If you have no previous customer support experience, please DO NOT APPLY
• Average salary range: Php 18-25k
• For Senior Customer Support Representatives, salary is based on experience.

Company Information:

Based in Los Angeles, California, The Design People, Inc. is a web consulting and design firm that serves fresh ideas daily. This company create compelling websites that deliver the digital solutions that company clients demand.

The Design People, Inc. are committed to service, collaboration, and communication throughout each step of the web development and design process. This company team specializes in custom website design and hosting, database development, Flash animation, online branding, search engine placement, mini-disc authoring, and Internet marketing.

The Design People, Inc. offer a young, upbeat and energetic environment of team players. In addition, This company also offer flexible hours, casual attire and attractive compensation packages.

Founded in 1999, The Design People, Inc. is a U.S.-based web design firm with a Manila production office located in Ortigas, Pasig. The Design People, Inc. offer competitive pay packages and medical insurance. The Design People, Inc. are currently opening up our call center to support company's web designers, developers and project managers. The Design People, Inc. are seeking to build a team of Customer Support Representatives who are responsible for receiving technical support cases generated by instant messaging, chat, marketing websites and client websites.


Contact Information:

The Design People, Inc.
coy.mariano@thedesignpeople.com
http://thedesignpeople.com/manila/
philjobs@thedesignpeople.com


Note:

Interested applicants must email all of the following: resume with references, salary requirements, cover letter. No phone calls please.