Tech Support eRep - Call Center

Jobs Description:

TECHNICAL SUPPORT REPRESENTATIVE (inbound US Acct - Ortigas based)
(National Capital Reg - Ortigas Center,Pasig City)

Responsibilities:

• In this position, you must provide quality voice support and respond to clients’ issues and concerns of technical issue in a dynamic and fast-paced environment, must be a team player, must exercise good communications and professional customer service skills.
• You must be good in giving out troubleshooting instructions, must be familiar with major hardware and software issues and its solutions and must have technical experience or academic background.

Requirements:

• Above average English communication skills
• Willing to work in shifting schedules
• At least 2nd year college
• 18 years old and above
• Confident and conversant
• Good grasp of computer terms and issues (harware/software), internet and MSOffice
• Required language(s): English.

Company Information:

The new Sitel is a global Business Process Outsourcing (BPO) leader. Formed by the merger of ClientLogic and SITEL in January 2007, Sitel meets clients’ customer care and transaction processing needs through 65,000 associates in 28 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 145+ facilities throughout North America, South America, EMEA and Asia Pacific.

Sitel’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com


Contact Information:

Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-0000
Fax: 634-5414


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Call Center Tech Support eRep

Jobs Description:

Technical Support Representative Level 1 (URGENT NEED)
(National Capital Reg - Commonwealth,Libis,Ortigas,Mandaluyong,Makati and Alabang)
Vital Call Center Link


Requirements:

• We accept undergrads, fresh graduates and with technical support experience.
• Good communication skills (written and oral)
• Applicants must be willing to work in Commonwealth, Libis, Ortigas, Mandaluyong, Makati and Alabang
• Requirement: Basic knowledge in networking and troubleshooting.
• Must be willing to work in Shifting Schedules
• Full-Time positions available.

Company Information:

Vital Call Center Link (VCC Link) was established in January 2004, and was incorporated to primarily offer call center solutions to offshore companies to address call center needs: systems and procedure development and set up, supply of quality manpower, provide sales and customer service training. With the increasing demand for qualified call center personnel, This contact center company focuses on training and recruitment to provide clients with a consistent supply of quality manpower as well as efficient sales and customer service training.

American Culture, management and approaching sales and customer service interlock with Filipino best practice telemarketing, sales and customer service. Training solutions customized for project requirement in entry level positions, supervisory management.


Contact Information:

Vital Call Center Link
1508 Cityland 10 Tower II H.V. Dela Costa St.
Salcedo village Makati City.
jobs@vcc-link.com


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Call Center Technical Support - Pasig

Jobs Description:

Call Center Technical Support / HelpDesk Agent - DAY SHIFT
(National Capital Reg - Pasig)
Orchid Cybertech Services Inc.


Responsibilities:

• Resolve our customers' technical queries and concerns by providing real time support accurately for Internet customers in Australia through phone and email.
• ADSL, Dial-Up and network administration experience is an advantage.
• Experience with any of the following platforms, Windows and Linux Operating System Ensure schedule adherence.

Requirements:

• CALL CENTER EXPERIENCE IS A MUST
• Candidate must possess at least a Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
• Knowledge in TCP/IP, OSI Layers, Firewall, VPN, SMTP, POP3
• Must be knowledgeable in operating network equipment such as adsl and dial-up modems, routers, firewalls, proxy servers
• Required language(s): English Applicants must be willing to work in Pasig.
• Applicants should be Filipino citizens or hold relevant residence status.
• Preferably 1-4 yrs experienced employees specializing in Customer Service or equivalent.
• Full-Time positions available.
• Can start immediately

Company Information:

Orchid Cybertech Services Inc., is a growing company in the internet and telecommunications industry. This call center company are seeking experienced and motivated personel to work with a major Australian client on various systems and projects. This is a “hands-on” role.


Contact Information:

Orchid Cybertech Services Inc.
21F Robinsons Equitable Tower,
Ortigas, Pasig (beside Robinsons Galleria).
kr_reyes@tpg.com.au


Note:

Please bring a copy of your resume.


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